Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare examples of high-volume front desk work, prioritizing callers vs. walk-ins, and protecting privacy. Ask how per diem scheduling works across units and what systems reception uses day one.
Strong fit if you want flexible hospital hours, patient-facing service, and steady desk operations. Less ideal if you need fixed full-time hours or avoid clinical environments amid system cost-pressure news.
As a per diem Reception Desk Representative for Baystate Health in Springfield, Massachusetts, expect variable shifts covering check-in, visitor and patient direction, phone triage, appointment or wayfinding help, and keeping the front desk calm and accurate under hospital traffic.
Build reliability on phones and in-person greeting, EHR/registration basics if used on site, HIPAA-aware handling of info, and de-escalation. No certification list or costs were provided in CERTS.
No. The listing is on-site in Springfield, Massachusetts (remote flag 0).
Coverage as needed rather than a fixed full-time schedule; confirm shift pools and call-in expectations in the interview.
Baystate Health has been in news for budget pressure/layoffs and for expanding Oracle Health collaboration—useful context, not a substitute for the official posting.
Website: baystatehealth.com
Public cache only — not an employee review.
Baystatehealth is now hiring a Reception Desk Representative, Per Diem for its Springfield, Massachusetts location. This full-time opportunity places you front and center to welcome guests, manage communications, and keep daily front-desk flow running smoothly for everyone who visits or calls in. What This Role Involves The Reception Desk Representative, Per Diem role with Baystatehealth centers on delivering exceptional first-contact experiences in Springfield, Massachusetts. You become the reliable link between visitors, callers, and the internal team, balancing greetings, information routing, and light administrative support so the day stays organized. Success means staying approachable under pressure, handling volume with consistency, and helping people feel attended to from the moment they arrive or dial in. Core Duties Day-to-day work as Reception Desk Representative, Per Diem typically includes these responsibilities: Greeting every visitor and caller in a warm, professional manner and directing them accurately Operating multi-line phone systems, taking clear messages, and transferring calls without delay Maintaining guest logs, appointment books, and basic visitor tracking tools Keeping the reception desk and waiting area tidy, stocked, and ready for arrivals Performing light data entry, filing, mail sorting, and other administrative follow-through Collaborating with colleagues to answer routine questions and escalate more complex needs promptly Upholding confidentiality and a polished presence that reflects well on Baystatehealth at all times Who We're Looking For Candidates who thrive as a Reception Desk Representative, Per Diem in Springfield, Massachusetts usually bring these qualities: Clear, courteous verbal and written communication skills suited to diverse audiences Prior front-desk, customer-service, or receptionist experience preferred but not mandatory Strong organization and the ability to juggle phones, walk-ins, and paperwork simultaneously Comfort with standard office software and willingness to learn internal systems quickly Dependable reliability, a calm demeanor under peak traffic, and genuine attentiveness to people Basic keyboarding accuracy and an eye for detail when recording messages or notes Working at Baystatehealth Baystatehealth is hiring for this role and offers a supportive team environment where the Reception Desk Representative, Per Diem can contribute meaningfully while developing practical administrative strengths among collaborative colleagues in Springfield, Massachusetts. Applying for This Role To apply, complete your…
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