Program Manager, Customers

About This Opportunity

Our talent team is representing a confidential SaaS organization seeking a Program Manager, Customers in Canada. This role serves as the connective layer between product development and go-to-market teams, managing customer programs that test products, gather feedback, and close the insight loop back into product decisions.

This is an execution-focused position with broad scope across customer testing, advisory boards, and launch readiness. You'll create scalable frameworks for testing pre-PMF products with managed customers, establish repeatable playbooks, and coordinate multiple cross-functional teams while maintaining strong customer experience standards.

Responsibilities

• Stand up and run repeatable customer programs from planning through recruitment, onboarding, engagement, measurement, and closeout
• Create shared operating infrastructure including intake processes, recruitment criteria, templates, playbooks, status reporting, and feedback tracking systems
• Coordinate Product, Design, Research, Marketing, Operations, Customer Success, Sales, and Analytics teams around shared plans, milestones, and handoffs
• Own execution of pre-PMF customer testing programs including product evaluation, messaging feedback, phased rollouts, and measurement
• Support relaunch and operation of a Customer Advisory Board through recruitment, cadence management, agenda design, and synthesis for leadership
• Integrate customer testing into product launch processes as a readiness gate, partnering with marketing and operations teams
• Establish recurring customer listening and insight-loop practices that connect support signals, voice of customer, user research, and feedback back into product and GTM decision-making

What We're Looking For

Required qualifications:

• 8+ years in program management, operations, customer research operations, product operations, go-to-market operations, or related field delivering complex cross-functional programs
• Demonstrated ability to take ambiguous customer-facing initiatives from planning through execution, measurement, closeout, and handoff
• Experience coordinating multiple teams with different goals and dependencies while maintaining clear ownership and follow-through
• Strong operating discipline with ability to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
• Direct experience working with customers or customer-facing teams, including recruiting participants, managing engagement, and gathering feedback
• Excellent written and verbal communication skills with ability to synthesize inputs into clear recommendations
• Sound judgment about product readiness, customer participation, confidentiality, and escalation protocols

Preferred qualifications:

• Experience with pre-PMF product testing, beta programs, Design Partner programs, Customer Advisory Boards, Voice of Customer, or user research operations
• Experience embedding customer feedback into product launch or launch-readiness processes
• Experience building programs that scale across products or customer segments and transitioning them to functional owners
• Background in SaaS, collaboration, productivity, platform, or enterprise software environments
• Familiarity with customer insight systems, feedback taxonomies, program dashboards, or participant tracking tools

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please apply exclusively through our platform and do not contact the client directly, as we manage all communication and coordination throughout the hiring process.

Pay

This role is based in Canada and offers competitive compensation. Specific pay details will be discussed during the screening process based on experience and qualifications.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates we represent.