Administrative Coordinator

About This Opportunity

Our talent team is representing a confidential restoration services organization seeking an Administrative Coordinator to support daily operations remotely. This role serves as a vital communication bridge between customers, project teams, and internal stakeholders during time-sensitive property recovery situations. You'll manage customer communications, track leads, coordinate service requests, and ensure accurate documentation across all client touchpoints.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where responsiveness and accuracy directly impact customer satisfaction.

Responsibilities

• Serve as the first point of contact for incoming customer calls, gathering essential information for scheduling and service coordination
• Collect and maintain accurate customer details including contact information, property specifics, requested services, and lead sources
• Answer customer questions about restoration services with confidence and professionalism
• Update and manage lead information within call tracking systems, Excel spreadsheets, and online platforms
• Review daily project notes and prepare clear, professional client update emails reflecting current job status
• Ensure active customers receive timely communication including initial updates, daily progress reports, and project completion notices
• Maintain accurate job statuses and communication records following each customer interaction
• Manage shared inboxes, ensuring all messages are reviewed, organized, and addressed by end of day
• Complete assigned administrative tasks and track ongoing requests and follow-ups
• Support compliance-related administrative activities and assist with operational needs as required
• Provide support for real estate-related administrative tasks including lease documentation, property inquiries, and maintenance request tracking
• Maintain organized records and ensure all operational information remains current and accurate

What We're Looking For

Required Qualifications:

• Advanced spoken and written English with strong professional communication skills
• Previous experience in administrative support, customer service, operations coordination, dispatch, or client-facing roles
• Comfortable handling customer conversations over the phone
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities while maintaining accuracy
• Strong written communication skills for preparing customer-facing emails
• Experience using spreadsheets, tracking systems, or administrative platforms
• Ability to learn new software tools and processes quickly
• Reliable availability and commitment to working Monday–Friday, 9:00 AM to 5:00 PM EST
• Strong problem-solving skills and ability to work independently in a remote environment

Preferred Qualifications:

• Experience in restoration, construction, property management, or real estate industries
• Familiarity with CRM platforms, lead tracking tools, or customer management systems
• Previous experience supporting field-service teams or project-based operations

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate submissions to our client. If selected for interview, we'll guide you through each stage of the process. Please do not attempt to contact the client directly, as all communication is managed through our team to ensure a professional and organized hiring experience.

Position Details

Employment Type: Full-time

Location: United States (100% remote)

Schedule: Monday–Friday, 9:00 AM to 5:00 PM EST

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.