L1/L2 Salesforce Administrator

About This Opportunity

We are representing a confidential technology services organization seeking an experienced L1/L2 Salesforce Administrator to join their established Application Administration team. This is a fully remote position based in the United States, working standard business hours Monday through Friday.

Our client supports a robust Salesforce environment serving 400+ users across Sales Cloud and Service Cloud. You'll play a critical role in system administration, user support, business analysis, and platform optimization while serving as an internal subject matter expert and strategic consultant to stakeholders across the organization.

Responsibilities

• Maintain and administer a Salesforce instance supporting 400+ users in Sales Cloud and Service Cloud environments
• Perform core administrative functions including user maintenance (profiles, roles, permission sets), reports and dashboards, custom objects and fields, page layouts, record types, and change set deployments
• Create and maintain automation processes using flows, approval processes, and validation rules
• Gather detailed requirements from business users through business analysis to drive process improvements
• Serve as primary escalation point for end-user Salesforce support and platform administration, coordinating with development and IT teams as needed
• Participate in prioritization of enhancements and conduct user acceptance testing for Salesforce projects
• Collaborate with business teams and leadership to define and support the Salesforce roadmap, advocating for platform best practices and scalability
• Research and recommend new tools or applications within the Salesforce ecosystem
• Plan for platform upgrades and prepare for seasonal Salesforce releases
• Document all support activities and system changes in the ticketing system
• Conduct end-user training sessions and create documentation for new features and updates

What We're Looking For

Required Qualifications:

• Salesforce Administrator Certification (ADM-211) or Platform App Builder certification required
• Bachelor's degree in Information Systems, Business, or related field
• 3+ years of Salesforce administration experience or equivalent combination of education and experience
• Proven hands-on experience with Salesforce Flow and Lightning App Builder
• Experience with Sales Cloud and Service Cloud
• Proficiency using Data Loader and SOQL
• Strong knowledge of user, sharing, and permissions management using profiles, permission sets, and public groups
• Experience with Microsoft Excel including formulas for data manipulation

Preferred Experience:

• Familiarity with Revenue Intelligence tools
• Knowledge of Apex and Visualforce pages
• Experience with marketing automation platforms

Key Competencies:

• Strong troubleshooting, analytical, and debugging skills
• Solid understanding of workflow automation and data relationships
• Excellent communication skills with ability to work effectively with both technical and non-technical stakeholders at all organizational levels
• Outstanding organizational and time management abilities
• Flexibility and adaptability to handle frequent changes and unexpected events
• Proactive problem-solving approach with strong initiative
• Technical aptitude with understanding of how technical tools support business processes

How We Work With You

Get A Job.ai serves as the exclusive recruitment partner for this confidential client. Here's our process:

• Submit your application through the Get A Job.ai platform
• Our talent team will conduct an initial screening to assess your qualifications and fit
• Qualified candidates will be presented directly to our client for consideration
• We'll guide you through each stage of the interview process
• Please do not attempt to contact the client directly, as all communication must flow through Get A Job.ai

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Schedule: Monday–Friday, standard business hours (Central Time Zone alignment preferred)

Work Arrangement: Fully remote within the United States

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.