Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

About This Opportunity

We are representing a confidential clean-tech organization in Berlin for a Product Manager - Customer Care role. This is a fixed-term parental leave cover position offering the chance to drive meaningful product innovation in a customer-facing operational environment. Our client is scaling rapidly and needs a strategically-minded product leader who can blend AI-driven automation with hands-on CRM expertise to deliver exceptional customer experiences.

Responsibilities

• Develop and execute a strategic product roadmap for Customer Care, ensuring customers receive fast, high-quality resolutions
• Identify opportunities and test ideas quickly with AI prototypes, turning validated concepts into useful products
• Lead cross-functional teams through discovery, prioritization, and delivery cycles
• Standardize and automate operational processes with Customer Care leadership, ensuring new solutions integrate into day-to-day operations
• Measure product impact through customer satisfaction, user feedback, adoption metrics, resolution times, and quality indicators
• Continuously improve products based on data-driven insights and customer feedback

What We're Looking For

• At least three years of experience as a Product Manager, ideally in Customer Care, Service, Support, After-Sales, or a related operational environment
• Proven track record building or improving customer care products, workflows, or digital experiences that help customers find answers or resolve issues
• Hands-on experience with CRM systems; experience with Salesforce Service Cloud is particularly relevant
• Strong curiosity about AI and initial practical experience with AI copilots, agents, or comparable solutions in a product or operational context
• Experience standardizing or automating processes to improve efficiency, quality, or consistency
• Data-driven approach using metrics, customer feedback, and qualitative insights to prioritize opportunities and measure product impact
• Strong stakeholder management skills with the ability to align business partners around a clear roadmap and make sound prioritization decisions
• Very good German skills at C1 level and English skills at C2 level required

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match you with the right opportunity. Once we confirm mutual interest, we will submit your profile to our client and coordinate all interview stages. Please do not contact the client organization directly—all communication flows through our recruiting team to ensure a smooth and professional process.

Pay

This is a full-time, fixed-term position based in Berlin with up to three days per week work-from-home flexibility. Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation, or identity.