Patient Placement Specialist- Telecrisis

Join Intermountain Health as a Patient Placement Specialist– Telecrisis and become a key member of our patient flow team in Madison, Dane County. In this full-time role, you'll serve as the vital first point of contact in our Patient Placement department, coordinating seamlessly with clinical leaders to ensure patients move through our system efficiently and receive timely care.

About the Role

The Patient Placement Specialist– Telecrisis is the frontline coordinator for all patient placement activities within our hospital setting. Working in close partnership with the House Supervisor and Patient Flow Nurse, you'll manage the complex logistics of patient movement, bed allocation, and departmental transitions throughout each shift. Your communication and coordination skills directly impact the hospital's ability to serve patients effectively and maintain optimal throughput during peak demand periods.

What You'll Do

• Serve as the primary contact for all patient placement inquiries and requests
• Coordinate with nursing leadership and clinical teams to identify available patient beds and resources
• Communicate placement options and timelines to patients and their families with clarity and compassion
• Monitor real-time patient flow data and respond quickly to changes in hospital capacity
• Document placement decisions and patient information accurately in our electronic systems
• Collaborate with house supervisors to manage patient transfers between units and departments
• Support crisis and telehealth program placement needs with attention to clinical priorities
• Maintain detailed records and communicate status updates to relevant clinical and administrative staff

What We're Looking For

• Strong communication and interpersonal skills, with the ability to interact professionally with patients, families, and clinical staff
• Experience in customer service, healthcare operations, or a related field
• Excellent organizational and multitasking abilities in a fast-paced healthcare environment
• Proficiency with electronic health record systems and standard office software
• Problem-solving mindset with the ability to remain calm under pressure
• High school diploma or equivalent; healthcare-specific experience or certification preferred

About Intermountain Health

Intermountain Health is a mission-driven healthcare system committed to providing exceptional patient care across Wisconsin and the region. Our team-focused culture values innovation, collaboration, and a genuine dedication to improving health outcomes in our community.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.