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Strong fit if you stay steady under urgency, communicate clearly by phone, and like operational problem-solving in a large not-for-profit health system rather than bedside care.
As a Patient Placement Specialist–Telecrisis at Intermountain Health, you would coordinate patient placement and crisis-related transfers by phone or remote workflow: assessing bed and service needs, routing callers to the right care setting, documenting status, and partnering with hospital and behavioral-health teams so patients move safely and promptly.
Strengthen crisis phone triage, bed-board and transfer logistics, EHR documentation, and calm multi-party coordination with nurses, ED, and behavioral-health partners. Healthcare call-center or patient-access experience helps; no specific cert path is listed in the provided data.
The listing marks remote as no; expect an on-site or location-tied placement for Madison, Dane County.
It is a not-for-profit system of hospitals and clinics serving the Intermountain West, with more than 64,000 employees after the 2022 SCL Health combination.
No certification family or resources were provided for this occupation, so do not assume a required cert from this data.
Website: intermountainhealthcare.org
Intermountain Health is a United States not-for-profit healthcare system with 385 clinics and 33 hospitals in the Intermountain West. The company's headquarters are in Salt Lake City, Utah. Colorado-based SCL Health and Intermountain Health merged in 2022. The combined system employs more than 64,000 people.
Public cache only — not an employee review.
Join Intermountain Health as a Patient Placement Specialist– Telecrisis and become a key member of our patient flow team in Madison, Dane County. In this full-time role, you'll serve as the vital first point of contact in our Patient Placement department, coordinating seamlessly with clinical leaders to ensure patients move through our system efficiently and receive timely care. About the Role The Patient Placement Specialist– Telecrisis is the frontline coordinator for all patient placement activities within our hospital setting. Working in close partnership with the House Supervisor and Patient Flow Nurse, you'll manage the complex logistics of patient movement, bed allocation, and departmental transitions throughout each shift. Your communication and coordination skills directly impact the hospital's ability to serve patients effectively and maintain optimal throughput during peak demand periods. What You'll Do Serve as the primary contact for all patient placement inquiries and requests Coordinate with nursing leadership and clinical teams to identify available patient beds and resources Communicate placement options and timelines to patients and their families with clarity and compassion Monitor real-time patient flow data and respond quickly to changes in hospital capacity Document placement decisions and patient information accurately in our electronic systems Collaborate with house supervisors to manage patient transfers between units and departments Support crisis and telehealth program placement needs with attention to clinical priorities Maintain detailed records and communicate status updates to relevant clinical and administrative staff What We're Looking For Strong communication and interpersonal skills, with the ability to interact professionally with patients, families, and clinical staff Experience in customer service, healthcare operations, or a related field Excellent organizational and multitasking abilities in a fast-paced healthcare environment Proficiency with electronic health record systems and standard office software Problem-solving mindset with the ability to remain calm under pressure High school diploma or equivalent; healthcare-specific experience or certification preferred About Intermountain Health Intermountain Health is a mission-driven healthcare system committed to providing exceptional patient care across Wisconsin and the region. Our team-focused culture values innovation, collaboration, and a genuine dedication to improving health outcomes in our community. How to Apply To apply for this Patient…
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