Medical Customer Support & Administrative Assistant

About This Opportunity

We are representing a confidential healthcare technology startup in their search for a Medical Customer Support & Administrative Assistant. This is a fully remote role open to candidates in the Philippines and South Africa.

Working directly with senior product leadership, you will be the first point of contact for hospitals, clinics, physicians, nurses, and other healthcare professionals using our client's AI-powered platform. Your background in medical terminology and healthcare administration will be essential in delivering fast, accurate, and professional support.

This role is ideal for someone who combines clinical knowledge with strong administrative skills and is comfortable working in a dynamic startup environment.

Responsibilities

• Manage day-to-day customer support communication primarily via email
• Respond to customer questions, requests, and product-related issues in a timely and professional manner
• Communicate effectively with healthcare professionals including nurses, physicians, and clinical teams
• Apply your understanding of medical terminology to accurately interpret and respond to customer needs
• Escalate complex product or technical issues to the appropriate team members
• Manage and coordinate scheduling and appointments
• Support the Head of Product by taking ownership of customer-facing administrative and communication tasks
• Maintain organised records and documentation
• Assist with general administrative tasks as required
• Collaborate with the wider team through communication and project management tools
• Ensure a positive and professional customer experience across every interaction

What We're Looking For

Required:

• Previous experience in healthcare administration, medical reception, clinical administration, medical customer support, or similar environment
• Training or practical knowledge of medical terminology (essential)
• Excellent written English and strong written communication skills
• Strong attention to detail and organisational skills
• Comfortable communicating professionally with healthcare professionals via email
• Ability to understand customer issues, identify requirements, and take appropriate action
• Comfortable working independently and managing multiple priorities
• Strong computer literacy and confidence learning new technology
• Proactive, solutions-focused approach

Desirable:

• Experience working with hospitals, clinics, physicians, nurses, or other healthcare professionals
• Previous experience in a remote administrative or customer support role
• Experience working within a technology or SaaS environment
• Familiarity with Slack, Notion, or similar collaboration tools
• Experience supporting customers with software or technology products

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we will submit your application to our client and guide you through their interview process. Please do not contact the client directly—all communication and coordination will go through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Additional Benefits:

• 100% remote work arrangement
• Birthday bonus
• Performance incentives
• Flexible work environment with no activity tracking

Get A Job.ai is an equal opportunity recruiter. We work with clients who value diversity and are committed to building inclusive teams. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.