- Company: Customer
- Salary: $80,000/yr
- Work type: Remote
Customer at a glance
SEC filings mentioning "Customer.io": 1 — search EDGAR
CUSTOMER SUCCESS MANAGER, EMEA
Customer.io
Anywhere in the World
Full Time - Remote
About the Role
Headquarters: EMEA Remote. Join Customer.io, a platform used by over 9,000 companies to send billions of emails, push notifications, in-app messages, and SMS every day. We help teams send smarter, more relevant messages using real-time behavioral data.
Day-to-Day Responsibilities
- Owning the success of a dedicated portfolio of 50-60 Mid-Market customers from onboarding through long-term adoption
- Diving into customer needs to find and address real problems, not just reported ones
- Motivating customers to make progress and move through blockers
- Partnering closely with Account Management, Technical Support, Product, Solutions, and Engineering teams
- Driving commercial outcomes across the book of business
Skills & Qualifications
- Curiosity about the business behind the customer: genuinely interested in how companies operate and enjoy learning their industries and goals
- Trusted advisor, not ticket-taker: build relationships that turn you into a strategic partner rather than someone who simply answers questions
- Well-formed opinions on solutions based on understanding customer needs
- Expert at asking the right questions to uncover real problems
About the Company
Customer.io is a platform that helps teams send smarter, more relevant messages using real-time behavioral data. We're looking for someone who can act as a strategic advisor and drive commercial outcomes for our Mid-Market customers in EMEA.
Applying for This Role
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You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Customer online
What people say about Customer
Recent news
- Fastest-Growing Companies in Oregon and SW Washington, No. 11: Customer.io - The Business Journals
- Customer.io Series A · $50M raised · - StartupHub.ai
- Customer.io Revenue 2025: $100M ARR, $690M Valuation - GetLatka
- Respond.io Raises $62.5M Series B to Scale AI-Powered Customer Conversations Into North America and Europe - Yahoo Finance
- I Reviewed the 6 Best Personalization Software for 2026 - G2 Learn Hub
Aggregated from public discussions and news; opinions are the authors’ own.
Working in
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Watch & learn
Video via YouTube.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager (EMEA)
- Employer Customer
- Work mode Remote
- Type Full Time
- Pay (from listing) $80,000/yr
- Posted July 30, 2026
- Apply by August 29, 2026
- Country WORLDWIDE
- Overview Full job description on this page (241 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Mention Monitoring Academy
- Hacker News — Customer.io Extended Outage
- Hacker News — Customer.io Extended Outage
- Hacker News — Customer.io Extended Outage
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Explore related openings
2 other opening(s) at Customer on Get A Job.AI
Occupation family: Customer Success Manager
Research this employer
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