Customer Success Manager, EMEA

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential software technology organization seeking a Customer Success Manager to join their EMEA team in Belgium. This is an individual contributor role focused on managing customer relationships, driving product adoption, and ensuring long-term satisfaction and retention. The position offers clear progression toward management or team lead responsibilities within two to three years.

Responsibilities

• Manage a portfolio of customers and ensure consistent, high-quality experiences throughout the customer lifecycle
• Build strong relationships and serve as a trusted point of contact for assigned accounts
• Identify risks early and take proactive steps to address retention and satisfaction challenges
• Partner cross-functionally with internal teams to drive customer outcomes and business objectives
• Navigate customer conversations effectively, balancing organizational priorities with customer needs
• Maintain accurate data, reporting, and internal documentation to support customer management
• Take ownership of internal tools and workflows related to customer success operations
• Contribute to process improvements and team efficiency initiatives

What We're Looking For

Required qualifications:

• Minimum 1-2 years of professional experience; Customer Success or Account Management experience is preferred
• Strong organizational skills with attention to detail and data hygiene practices
• Strong English communication skills (clear, concise, and professional); professional proficiency in German or Italian is a plus
• Proven ability to collaborate across teams and build alignment with stakeholders
• Strong negotiation and influencing skills with both customers and internal partners
• Problem-solving mindset with critical thinking abilities
• Ability to work independently while knowing when to involve others

Valuable additional experience:

• Technical aptitude with desire to learn in a technical environment
• Experience with renewals, upsells, or team management
• Proficiency with Excel/Google Sheets and software platforms
• Experience with data tools or reporting platforms
• Background in customer-facing roles within fast-paced environments
• Cross-functional collaboration experience
• Process improvement or operational experience

Benefits

• Competitive salary commensurate with experience and qualifications
• Comprehensive extended benefits package
• Highly autonomous and entrepreneurial work environment
• Annual recurring work-from-home allowance for home office equipment
• Ongoing learning and development support
• Choice of hardware (Windows or Mac)
• Diverse and inclusive workplace culture
• Excellent work-life balance with flexible remote work and optional office access in Gent

How We Work With You

Candidates should apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for this role. Qualified candidates will then be submitted to our client for consideration. Please do not contact the hiring organization directly, as all communication should flow through Get A Job.ai to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive with market rates for this role and location.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every single requirement listed above.