Manager, Membership Renewals

About This Opportunity

We are representing a confidential healthcare membership organization in their search for a Manager, Membership Renewals. This is a remote role based in the United States.

Our client operates a selective executive network serving senior leaders across the healthcare industry. In this role, you will own the renewal process for a defined portfolio of enterprise members and corporate partners, working to maintain strong retention rates and identify at-risk accounts early.

Responsibilities

• Manage the day-to-day renewal process for an assigned portfolio of enterprise members and partners, tracking renewal timelines and key milestones in Salesforce
• Conduct renewal outreach and check-in calls with member contacts to confirm satisfaction, surface concerns early, and secure renewal commitments
• Identify and flag at-risk accounts to leadership and help build and execute retention plans for accounts showing signs of disengagement
• Prepare renewal proposals, updated pricing summaries, and benefit overviews for member review
• Maintain accurate renewal, account, and forecast data in Salesforce, providing regular status updates to leadership
• Support relationship management with member executives and their offices, serving as a responsive day-to-day point of contact
• Partner with member experience and program teams to ensure members remain engaged throughout the year and arrive at renewal well-supported
• Identify modest upsell or expansion opportunities within existing accounts and route larger opportunities to senior leadership
• Attend select in-person convenings as needed to support member relationships (estimated 5–10% travel)

What We're Looking For

• 3+ years of experience in account management, customer success, renewals, or membership/association management, ideally within healthcare, health tech, or a membership-based organization
• Experience managing a renewal or retention process, including tracking pipeline and forecasting in a CRM (Salesforce preferred)
• Comfort communicating with senior executives and their offices in a professional, responsive manner
• Familiarity with, or interest in quickly learning, the payer, provider, and life sciences landscape
• Strong written and verbal communication skills, including the ability to prepare clear proposals and summaries
• Organized and detail-oriented, with the ability to manage a multi-account portfolio and meet renewal deadlines
• Bachelor's degree or equivalent experience
• Willingness to travel occasionally for organizational convenings and member meetings

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for this role. Qualified candidates will then be submitted to our client for consideration. Please do not contact the client directly—all communication should go through Get A Job.ai to ensure a smooth process.

Benefits

• Fully remote work arrangement
• Competitive compensation
• Comprehensive health care coverage
• Flexible paid time off
• 401k with company match

Get A Job.ai is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.