Manager, Agent Architecture

About This Opportunity

We are representing a confidential conversational AI organization in their search for a Manager, Agent Architecture. This is a remote role that combines hands-on technical delivery with people leadership—you'll build and lead a team of AI agent specialists while remaining deeply involved in customer engagements yourself.

Our client has powered over one billion customer interactions for global enterprise brands and is at the forefront of agentic AI development. This is an opportunity to shape how enterprises deploy AI agents at scale, leading from the front line rather than from behind a desk.

Responsibilities

• Lead and develop the Agent Architecture team: Own hiring, conduct weekly one-on-ones, manage performance reviews, and build career development plans. Coach Associate and mid-level team members on prompt engineering, conversation design, and customer-facing judgment.
• Manage capacity and stakeholder alignment: Set team goals and OKRs aligned with Professional Services priorities, manage workload across concurrent engagements, and surface resourcing tradeoffs early. Represent your team to Sales, Product, Engineering, customers, and partners.
• Deliver hands-on agent implementations: Personally guide customers through AI agent projects from strategy to scoping to end-to-end delivery. Serve as the escalation point when agent performance issues arise.
• Define and enforce quality standards: Establish what excellent agent quality looks like, enforce standards through review processes, and make best practices repeatable across all live projects. Document guidance for internal and external audiences and translate field problems into structured product feedback.

What We're Looking For

• Experience leading people—whether as a formal manager, team lead, or through sustained mentorship where you owned a group's growth and output. First-time managers with strong coaching track records are welcome.
• 3+ years of conversation design and AI agent development experience, with a proven track record of building scalable solution architectures and conversational experiences grounded in real user needs.
• Advanced prompt engineering skills, comfortable integrating REST APIs and working with JavaScript.
• Strong project and stakeholder management capabilities, with significant experience working with enterprise customers, including in escalated or high-pressure situations.
• Sound judgment on capacity and prioritization—you can articulate what your team can and cannot absorb, and back it up with clear reasoning.

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to understand your background and fit for this role. If there's a strong match, we'll submit your profile to our client and coordinate the interview process on your behalf, which includes a hiring manager conversation, technical interviews, and a final evaluation round.

Please apply exclusively through Get A Job.ai. Do not attempt to contact our client directly, as this can disqualify your candidacy.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai provides equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, or other characteristics.