Head of Success – Germany

Responsibilities

We are representing a confidential fintech organization expanding into the German market, and we're seeking an experienced Head of Customer Success to lead their Berlin-based post-sales operations. In this pioneering role, you will build and scale the local customer success function from the ground up.

You will directly manage a team of five professionals with backgrounds in accounting and B2B SaaS, while developing the strategic foundation for long-term organizational growth. Your responsibilities will span the entire post-sales customer journey, including implementation methodologies, onboarding frameworks, project management, technical deployment, and long-term product adoption.

Leadership & Team Development:

• Build, mentor, and scale the local post-sales organization
• Own recruiting, onboarding, and continuous training initiatives
• Foster a high-performance, customer-centric culture with clear career paths

Operational Excellence:

• Adapt existing frameworks to local market requirements and customer expectations
• Define and standardize deployment, data migration, and onboarding processes to reduce time-to-value
• Own the local post-sales dashboard and report on key metrics including Net Revenue Retention, churn, CSAT, and project delivery timelines to executive leadership

Strategic Expansion:

• Serve as executive sponsor and escalation point for the most strategic and high-value accounts
• Evaluate and structure third-party partnerships to outsource standardized implementation tasks
• Collaborate closely with local sales leadership and central product teams to ensure local market requirements inform the product roadmap

What We're Looking For

Our client is seeking a highly entrepreneurial, hands-on leader with deep expertise in customer success and a strong understanding of financial systems.

Required Experience & Skills:

• 8+ years of professional experience in Customer Success, Professional Services, or technical deployment roles
• Proven track record as a manager of managers in a fast-paced B2B SaaS environment
• Demonstrated experience structuring departments, managing rapid headcount growth (e.g., doubling teams), and implementing scalable customer success methodologies
• Data-driven strategic leader who can translate high-level business objectives into concrete operational workflows and KPIs
• Fluent in both German and English
• Based in or willing to relocate to Berlin

Highly Valuable (Strong Plus):

• Deep knowledge of accounting principles, ideally with experience at a tax advisory or audit firm
• Background in corporate finance or financial/accounting software (ERP, accounting platforms, fintech)

How We Work With You

When you apply through Get A Job.ai, our specialized talent team will review your profile and conduct an initial screening conversation. If there's a strong match, we will submit your candidacy to our client for consideration. Please do not attempt to contact the client directly, as all applications must be coordinated through our recruiting process to ensure proper representation.

Pay

Pay details will be discussed during the screening process based on your experience and the client's compensation structure.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We evaluate all candidates based on qualifications and merit, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.