Director of Project Management Office (PMO)

About This Opportunity

Our talent team is representing a confidential SaaS organization in their search for a Director of Project Management Office (PMO). This is a remote-first role based in the United States, offering the opportunity to lead a globally distributed project management team delivering complex implementation and enhancement projects.

In this position, you'll build and scale PMO operations, coach a team of project managers, and maintain governance over a portfolio of client engagements. You'll be responsible for delivery health, tooling standards, escalation management, and cross-functional collaboration with implementation, sales, and customer success teams.

Responsibilities

• Lead, coach, and develop a team of Project Managers through performance management, goal setting, and career development
• Build and maintain a high-performing PMO culture focused on accountability, transparency, and continuous improvement
• Maintain full visibility into active project portfolios, tracking milestone adherence, budget performance, and project health status
• Own escalation management for at-risk projects and serve as the primary point of escalation above Project Managers
• Drive portfolio health reporting cadences including weekly check-ins, quarterly scorecards, and executive-facing updates
• Enforce delivery standards and Project Manager accountability against established delivery goal frameworks
• Own project management tooling (PSA platforms) as the source of truth for delivery data, ensuring accuracy across all project fields and resource allocations
• Drive adoption of tooling standards and maintain internal process documentation and reference guides
• Partner on cross-functional capacity planning as new project volume enters the pipeline
• Design and implement project management processes that improve efficiency and delivery consistency at scale
• Champion change request discipline to ensure all scope changes follow approval protocols
• Prepare and present portfolio status updates to senior leadership, translating operational data into decision-ready reporting
• Scale partnership business operations and oversee partner implementation projects

What We're Looking For

• 10+ years of experience in project management, with 5+ years in a people leadership or PMO management role (required)
• Demonstrated track record owning a project management team and complex, multi-project portfolio in SaaS, professional services, or technology implementation environments
• Experience building or maturing a PMO function, establishing standards, governance frameworks, and tooling practices that scale
• Experience in Agile transformation (required)
• Proven ability to manage escalations, navigate client-facing complexity, and coach project managers through high-stakes delivery situations
• Bachelor's degree in Business Administration, Project Management, or related field (required); Master's degree preferred
• PMP, PRINCE2, or equivalent project management certification (required)
• Must be legally eligible to work in the USA (required)
• Strong command of project management methodologies (Agile, Waterfall, hybrid)
• Experience with professional services automation or project delivery platforms (Rocketlane or equivalent strongly preferred)
• Excellent leadership, coaching, and people development skills with ability to build accountability while maintaining team trust
• Data-driven decision-making skills and comfort reading portfolio dashboards, burn-rate reports, and capacity plans
• Clear, structured communication skills with ability to translate operational detail into executive-facing reporting
• Strong cross-functional collaboration experience working with Sales, Implementation, and Customer Success teams

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll serve as your advocate and main point of contact.

Please apply only through Get A Job.ai. Do not attempt to contact the client organization directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from qualified candidates of all backgrounds and will consider accommodations throughout the recruitment process.