Director of Enterprise Technology

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential EdTech organization in their search for a Director of Enterprise Technology. This is a rare opportunity to lead IT through a critical growth phase as our client scales toward becoming a publicly traded company.

You'll own the entire IT function end-to-end—both the day-to-day operations supporting 1,000+ employees and the strategic systems implementations that will carry the business through IPO readiness. This isn't a "keep the lights on" role separated from transformation work; you'll be accountable for both, ensuring they move in lockstep as the organization scales.

The ideal candidate is genuinely AI-native—someone who sees automation and AI as the engine that allows a lean team to support rapid growth without simply adding headcount. You'll turn IT from a cost center into a strategic driver of business outcomes.

Responsibilities

BAU IT Operations

• Manage operational IT across the organization, ensuring excellent support for 1,000+ employees
• Deliver seamless and secure onboarding, transitions, and offboarding experiences
• Handle incidents swiftly and professionally through your in-house team
• Own resourcing, workload management, and service standards directly
• Meet SLAs and maintain clear visibility of team performance

IT Systems Implementation

• Lead planning and delivery of systems and platform changes needed for scale
• Implement new tooling, integrations, identity and endpoint platform upgrades
• Automate manual processes and build technical controls for audit readiness
• Run implementations as real projects with clear scoping, testing, and rollout plans
• Minimize disruption to BAU operations during system changes

Leadership & Strategy

• Lead the entire in-house IT team, balancing BAU and project workloads
• Own the IT budget and roadmap, making trade-off decisions between immediate fixes and long-term solutions
• Represent IT to executive leadership, auditors, and board members
• Drive continuous improvement, spotting manual processes to automate
• Build credible stakeholder relationships, anticipating needs rather than just responding to requests
• Establish documentation, change management, and incident processes that scale

First 6–12 Months Impact

• Stabilize service delivery with clear SLAs and visible team standards
• Ship at least one major systems implementation from scope to live rollout
• Develop a clear roadmap enabling IT to power the business rather than create drag
• Establish team model splitting time between BAU, projects, and continuous improvement
• Set visible standards for AI and automation across the team
• Introduce documentation and processes that hold up under IPO-level scrutiny

What We're Looking For

Essential Experience & Skills

• 7+ years in IT operations or IT leadership, including 3+ years as the most senior IT person or leading multiple IT functions
• Proven experience owning IT strategy and service delivery in a scaling organization with a fully in-house team
• Track record managing to SLAs and internal standards
• Experience selecting, procuring, and managing software/tooling vendor relationships including contracts and budgets
• Led systems or platform implementations end-to-end while running BAU in parallel
• Strong automation mindset with proven workflows that saved measurable time using scripting (Python/Bash) or platforms like n8n, Zapier, or Workato
• Genuinely AI-native leader who uses AI tools daily and can distinguish real agentic workflows from basic chatbot wrappers
• Views automation and AI as core to headcount planning, work prioritization, and strategic outcomes delivery
• Solid technical foundation in identity management (Okta, Entra ID, or JumpCloud), endpoint management, and SaaS administration (Google Workspace or equivalent)
• Comfortable owning trade-offs between "run the business" and "change the business" investment
• Excellent communication skills—calm under pressure, credible with end-users, vendors, auditors, and senior leadership
• Process-minded with bias for documentation, change control, and continuous improvement
• Full ownership experience including budget management, vendor negotiation, and direct people leadership

Highly Desirable

• Experience in tech or EdTech high-growth environments, ideally through significant scaling milestones
• Direct exposure to IPO or public-company readiness work (SOX, ITGCs, access reviews, audit evidence)
• Hands-on experience with modern identity platforms, especially Okta Workflows
• Familiarity with FreshService (or similar ITSM), Google Workspace, endpoint security/EDR tooling
• Understanding of security frameworks such as ISO 27001, particularly controls and evidence for IPO readiness
• ITIL foundation or equivalent service management knowledge
• Experience with incident management frameworks and tooling
• Experience presenting IT performance, risk, or roadmap to executive teams or boards

Location & Work Arrangement

• Based in London
• Hybrid work model: typically three days per week in office
• Work-from-anywhere scheme available (up to 10 days per year)

How We Work With You

Get A Job.ai partners with exceptional organizations to connect them with outstanding talent. Here's how the process works:

• Apply directly through the Get A Job.ai platform at getajob.ai
• Our recruiting team will screen your application and conduct an initial conversation to understand your background and fit
• If there's a strong match, we'll submit your profile to our client for consideration
• We'll guide you through the interview process and provide feedback at each stage
• Please do not contact the client directly—all communication should go through Get A Job.ai to ensure a smooth process

Pay

Compensation details will be discussed during the screening process with our recruiting team based on experience and qualifications.

Additional Benefits (provided by the client organization)

• 27 days holiday plus 5 additional days off (life event day, volunteer days, wellbeing days) and 8 bank holidays
• Private medical insurance, medical cashback scheme, life insurance
• Gym membership and wellness resources
• Mental health support access

Equal Employment Opportunity

Get A Job.ai is committed to creating an inclusive recruiting process. We welcome applications from candidates of all backgrounds and experiences. Our client organizations share this commitment to diversity, equity, and inclusion.