Director, Customer Success

About This Opportunity

We are representing a confidential enterprise SaaS organization in their search for a Director, Customer Success based in London. This is a pivotal leadership role reporting to senior Customer Success leadership in Northern Europe.

In this position, you will lead a high-performing team of Customer Success Business Partners, driving excellence across the entire customer lifecycle. You'll champion adoption, value realization, and strategic expansion for a portfolio of enterprise clients across the UKI region.

Please note: Travel across the region is required to connect with customers.

Responsibilities

• Own and cultivate a high-profile portfolio of enterprise customers, securing their continuous success, satisfaction, and loyalty from onboarding through renewal
• Oversee flawless first implementations, laying a strong foundation for rapid adoption and long-term expansion
• Partner in securing new accounts and expanding existing footprints across the UKI by delivering compelling Customer Success and Professional Services pitches
• Act as a trusted advisor across diverse business functions, demonstrating platform value across multiple industries and complex use cases
• Build deep, influential relationships with customer executives, key stakeholders, and strategic partners to ensure seamless account coverage and alignment
• Guide customers and internal teams through business process, technology, and client management complexities, fostering customer self-sufficiency and driving continuous platform expansion
• Proactively identify, strategize, and capitalize on new avenues for customer adoption and commercial expansion
• Coach, mentor, and enable your team of Customer Success Business Partners to ensure rigorous, high-impact programmatic coverage across your entire portfolio

What We're Looking For

Essential Qualifications:

• Proven ability to lead, motivate, and develop high-performing, large-scale teams across diverse geographies
• Strong business acumen paired with exceptional, structured problem-solving skills
• Outstanding persuasion and communication skills, with a proven ability to remain calm, focused, and resilient under pressure
• An innovative, methodical thinker who practices active listening to solve complex customer challenges
• Extensive experience managing large-scale software projects and leading teams, ideally within a sophisticated cloud applications environment
• Strong background in enterprise customer services, preferably with experience in Enterprise Performance Management (EPM) or Software Infrastructure Support
• Deep familiarity with Agile methodologies, paired with robust contract negotiation and client management skills
• Proven track record of exceeding key performance metrics and continuously optimizing operational processes

Preferred Skills:

• Stellar track record in similar leadership roles, managing complex projects within diverse, multi-vendor enterprise environments
• Exceptional capability in scoping complex client engagements and navigating multi-faceted business challenges

How We Work With You

When you apply through Get A Job.ai, our talent team will screen your qualifications and experience. If there's a strong match, we'll conduct an initial interview to understand your career goals and assess fit. We then submit qualified candidates directly to our client for their consideration. Please do not attempt to contact the client directly, as all applications must be coordinated through Get A Job.ai to be considered.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.