Customer Support Executive

About This Opportunity

We are representing a confidential membership community organization seeking a Customer Support Executive to join their Customer Success team. This is a hybrid or fully remote role based in the United Kingdom, offering the opportunity to work with a global professional network serving thousands of members across multiple industry sectors.

Our client operates digital platforms that deliver content, courses, events, and membership experiences to professionals worldwide. As Customer Support Executive, you'll be the primary point of contact for members, ensuring they maximize value from the platform while contributing to continuous improvement initiatives including AI support optimization.

Responsibilities

• Serve as first line of contact for members via email and ticketing system, providing timely, friendly, and helpful responses
• Manage ticket prioritization and escalation, distinguishing between quick fixes and issues requiring deeper investigation
• Support maintenance, development, and continuous improvement of the AI support agent, refining responses and identifying enhancement opportunities
• Collaborate with Customer Success, Education, Product, and other departments to resolve member issues efficiently
• Contribute to FAQs, support documentation, and internal feedback processes
• Use Intercom to manage tickets and provide customer experience improvement recommendations
• Maintain organization across multiple tickets, deadlines, and internal priorities

What We're Looking For

• Excellent written communication skills with a calm, customer-first approach
• Experience with Intercom, Zendesk, or similar support platforms (ideally including AI agent experience)
• Forward-thinking and detail-oriented mindset with pride in accuracy
• Strong judgment on when to escalate versus troubleshoot independently
• Team player mindset with ability to collaborate across departments
• Creative problem-solver who identifies process improvement opportunities
• Tech-savvy quick learner, especially with Customer Support AI and Knowledge Database management
• UK-based and eligible to work in the United Kingdom

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your experience and career goals. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the hiring organization directly, as all communication must flow through our recruitment process to ensure your application receives proper consideration.

Pay

Pay via Get A Job.ai: £32,000–£34,000 base salary, depending on experience.

Benefits include: 34 days annual leave including UK Bank Holidays, birthday off, enhanced family policies, private medical insurance, life insurance (4x salary), mental health support through Oliva, subsidized gym membership, flexible working hours, monthly allowance via ThanksBen (£600 annually in year one), personal L&D budget (£500 annually in year one), four paid Learning & Development or Volunteer Days annually, new tech setup, and company social events.

Equal Opportunity: Get A Job.ai and our clients are committed to building diverse, inclusive teams. We encourage applications from candidates of all backgrounds, experiences, and perspectives. If you don't meet every requirement but believe you'd excel in this role, we encourage you to apply.