Customer Success Manager (RN)

About This Opportunity

Our talent team is representing a confidential healthcare technology organization in their search for a Customer Success Manager (RN) to support a portfolio of independent primary care practices across the United States. This is a remote role for an experienced Registered Nurse who has transitioned beyond direct patient care into population health, care management, or value-based care operations.

The ideal candidate will serve as a clinical liaison between provider partners and internal teams, driving measurable improvements in quality, cost, and patient outcomes across populations rather than at the bedside.

Responsibilities

• Manage a portfolio of approximately 12–15 independent primary care practices participating in MSSP and ACO LEAD programs
• Review clinical and financial performance data with providers and recommend targeted interventions
• Drive provider adoption of clinical technology tools including pre-visit reviews, between-visit worklists, and risk-stratified alerting
• Serve as a trusted clinical resource to practices for performance improvement initiatives
• Prepare and present reports on cost, quality, and patient outcomes
• Partner cross-functionally with product, analytics, and operations teams to develop scalable solutions
• Travel quarterly across the territory to meet with provider partners and internal teams

What We're Looking For

• Required: Registered Nurse (RN) with 5+ years of clinical experience; acute care background preferred
• Required: Prior experience in a non-bedside role such as care management, case management, population health, utilization management, quality improvement, clinical informatics, or value-based care/ACO operations (this is not a first transition role out of direct patient care)
• Active, unencumbered RN license; multistate (NLC) license preferred (additional state licensure may be required based on assigned territory)
• Strong clinical judgment and working understanding of primary care workflows and patient management
• Excellent analytical and organizational skills with comfort interpreting performance metrics
• Strong communication and relationship-building abilities across multidisciplinary teams
• Experience with value-based care, ACOs, or Medicare programs preferred
• Comfort operating in a fast-paced, entrepreneurial environment
• Availability to move through an accelerated interview process (role expected to fill within 4–6 weeks)

How We Work with You

When you apply through Get A Job.ai, one of our recruiters will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and interview coordination will flow through our team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates.