- Company: Cyber Sheath
- Location: United States (nationwide) (nationwide)
- Salary: $100,000–$115,000/yr
Cyber Sheath at a glance
CUSTOMER SUCCESS MANAGER at CyberSheath in United States (nationwide) (nationwide) - Full Time, No Remote
The Opportunity
CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are expanding our team due to growth and seek a Customer Success Manager who can own outcomes—not tasks—and serve as the single point of accountability for customer success. This role requires a high level of ownership, customer-facing skills, and the ability to think like a general manager of accounts.
Key Responsibilities
- Owning outcomes and serving as the single point of accountability for customers' success
- Driving results through internal execution rather than passing problems down the line
- Onboarding new clients and managing their experience with CyberSheath
- Managing customer relationships to ensure satisfaction and retention
- Identifying opportunities for cross-selling and upselling services
- Collaborating with internal teams to address customer needs and concerns
Qualifications
- Self-motivated, confident 'doers' who strive to do the right thing even when no one is looking
- Experience in cybersecurity or related fields preferred
- Strong communication and problem-solving skills
- Aptitude for thinking like a general manager of accounts
- Ability to handle multiple responsibilities independently
- Fast-growing, 2x private equity-backed company seeking candidates who want to be part of our upward trajectory
Why Join CyberSheath
CyberSheath integrates compliance and threat mitigation efforts while eliminating redundant security practices. Our professionals advise clients on where to stop spending, invest, and integrate their existing efforts for improved security. As a CSM at CyberSheath, you will have the opportunity to make a significant impact in our fast-growing company culture.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out and submit your resume and cover letter highlighting relevant experience in customer success management.
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Terms used in this posting
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
Explore Cyber Sheath online
Working in United States (nationwide) (nationwide)
The United States (nationwide) of America (USA), also known as the United States (nationwide) (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States (nationwide) also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 197,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Market context
- Similar listings in United States (nationwide) 1
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Cyber Sheath
- Location United States (nationwide) (nationwide)
- Type Full Time
- Pay (from listing) $100,000–$115,000/yr
- Posted August 3, 2026
- Apply by September 2, 2026
- Country United States (nationwide)
- Overview Full job description on this page (335 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Explore related openings
Occupation family: Customer Success Manager
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