Customer Solutions Consultant, Ada Accelerate

About This Opportunity

We are representing a confidential AI platform company seeking a Customer Solutions Consultant to join their scaled customer success program in the UK. Our client operates a 1:many support model focused on activation, growth, and retention of SMB and mid-market customers through data-driven insights and strategic interventions.

In this role, you'll ensure customers derive maximum value from the platform post-implementation, managing a scaled book of business through both proactive and reactive engagement strategies. You'll leverage AI-powered tools and automation to surface actionable insights while providing hands-on support when customers need it most.

Responsibilities

• Provide customer success and support to SMB and mid-market accounts by resolving inquiries, offering AI expertise, and ensuring optimal platform value realization
• Utilize internal tools and AI automation to surface actionable customer insights at scale
• Design and execute automated and human-touch engagement strategies including proactive touchpoints, demos, renewal discussions, and strategy sessions that drive revenue and retention
• Handle escalated customer success requests, providing additional support and facilitating syncs as required
• Identify at-risk customers and implement personalized engagement strategies to improve retention and satisfaction
• Host ad-hoc meetings for customers, providing Q&A and live support at scale
• Drive platform adoption and utilization with a focus on increasing automated resolutions for existing customers
• Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources and share insights
• Proactively engage with new customers, projects, and internal teams to stay ahead of emerging needs and opportunities

What We're Looking For

• 2+ years of Customer Success, strategy, management, implementation, or technology consulting experience, ideally in a scaled CS model
• Working knowledge of APIs and common understanding of SaaS platforms such as Shopify, Salesforce, Zendesk, or Hubspot
• Excellent communication and presentation skills with the ability to effectively explain technical concepts to non-technical audiences
• Strong interpersonal skills for engaging with both technical and non-technical stakeholders
• Experience building relationships with senior stakeholders is a plus
• Technically and analytically curious with demonstrated ability to be a perpetual learner
• Resourceful and tenacious, able to thrive in ambiguity and guide decisions with data-driven insights
• Reliable and resilient team player with a start-up mentality, able to deliver on commitments while managing multiple competing priorities in a fast-paced environment

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and career goals. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must flow through our talent team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive process for all candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.