Customer Service – Self Storage Manager

Join Public Storage in Lawrence, MA, as a Customer Service - Self Storage Manager in a full-time position where you'll shape the experience our customers have with their storage needs. You'll balance tenant relations with facility operations, ensuring every interaction reflects our commitment to reliable self-storage solutions.

Role Overview

In this Customer Service - Self Storage Manager role at our Lawrence, MA location, you'll be central to how Public Storage serves its community. You'll meet with customers exploring storage options, manage the details that keep our facility running, and build relationships that encourage loyalty and trust. Your work spans customer interaction, administrative management, and facility oversight—each piece equally important to our success.

Core Duties

• Consult with customers on unit selection and complete rental agreements
• Process payments, maintain tenant records, and handle account administration
• Address tenant questions and resolve issues with professionalism and care
• Coordinate facility maintenance and oversee cleanliness and security
• Monitor unit and facility conditions, flagging needs for repair or attention
• Manage access control systems, keys, and tenant documentation
• Inform customers about complementary services and storage options

Who We're Looking For

• Prior customer service or sales experience, or proven ability to build rapport with people
• Excellent communication and listening skills
• Composure and positive attitude when managing demanding situations
• Strong organizational ability and care for accuracy in records
• Resourcefulness in solving customer and operational challenges
• Comfort with technology, including basic computer and business systems
• Physical capability to handle facility management responsibilities

Working at Public Storage

Public Storage is committed to delivering reliable self-storage services and creating workplaces where our team members thrive. As a Customer Service - Self Storage Manager at our Lawrence, MA facility, you'll join colleagues dedicated to operational excellence and genuine customer care.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.