Automation Engineer (gn) – 40 Std, (hybrid) (München)

Responsibilities

We are representing a confidential technology client in München seeking an Automation Engineer to join their operations team. In this role, you will:

• Build and maintain n8n automation workflows connecting CRM, customer support tools, email, and calendar systems into seamless processes—from AI-powered ticket classification to intelligent escalation routing and automated critical event notifications
• Develop automation logic and workflow rules within support tools, ensuring escalation models are technically sound and information synchronizes reliably across systems
• Integrate AI components into automations where they deliver genuine time savings and value, while prioritizing data protection and minimization—determining which data may be transmitted to models is part of your design process
• Build with security and quality consciousness rather than "ship and pray"—new flows are tested inactive first, validated with realistic test cases, and equipped with deduplication logic, fallbacks, and error handling before going live
• Collaborate closely with Operations and Customer Success teams, translating operational pain points into concrete, robust automations while communicating proactively and transparently about flow status and timelines
• Leverage AI tools like Claude or Cursor as productivity multipliers to build faster, test new solutions, and implement capabilities you might not otherwise develop

What We're Looking For

• Required: Proven experience with workflow automation platforms (ideally n8n, Zapier, or Make) or backend development background with strong focus on APIs and system integrations
• Confident working with REST APIs and webhooks; ability to read and debug JSON payloads efficiently and quickly identify root causes when integration flows malfunction
• Experience with Zoho ecosystem (CRM, Desk) is a significant advantage; Deluge scripting is not mandatory—more important is your willingness to learn quickly and independently
• Strong intuition for robustly integrating AI building blocks like classification or text generation into production workflows, while understanding automation limits and when human decision-making remains essential
• Solid knowledge of JavaScript/TypeScript or Python to develop custom code nodes when needed
• Structured and security-conscious work approach: you consider test cases before activation, fallbacks for error scenarios, and maintainability so others can easily understand and maintain your flows
• Proactive and clear communication—even when things take longer or don't go as planned; Operations and Customer Success can rely on you as a dependable partner
• Comfort using AI tools like Claude and Cursor as productivity boosters to work faster, explore new solutions, and achieve better results
• Very good German and English proficiency (minimum C1 level)

How We Work With You

When you apply through Get A Job.ai, one of our talent team members will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please note that you should not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

The position offers hybrid working (3 days office, 2 days remote) in München with flexible working hours.

Pay

Compensation details will be discussed during the screening process based on your experience level.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and work to ensure equitable access to opportunities.