Accounts Receivable & Collections Specialist

About This Opportunity

We are representing a rapidly growing SaaS organization that provides condition monitoring solutions to global manufacturers. Our talent team is seeking a highly analytical and customer-focused Accounts Receivable & Collections Specialist to support expanding Order-to-Cash operations.

This individual contributor role focuses on complex account resolution, customer follow-through, and timely cash collection. You'll investigate and resolve difficult AR issues, manage a portfolio of customer accounts, and partner across teams to remove payment barriers. This is a remote position within the United States.

Responsibilities

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables
• Investigate and resolve complex payment issues including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history
• Own issues from identification through resolution with timely follow-up to customers and internal stakeholders
• Negotiate payment commitments while maintaining positive customer relationships
• Document collection activity and customer communication accurately in NetSuite and related systems
• Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues
• Coordinate internally to remove obstacles preventing invoice payment
• Escalate high-risk accounts appropriately and recommend practical solutions
• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes
• Recommend opportunities to improve collection efficiency and reduce future payment issues
• Support process improvements related to customer payment resolution and cash application

What We're Looking For

Required:

• Bachelor's degree in Accounting, Finance, Business, or related field, or equivalent experience
• 7+ years of progressive B2B accounts receivable and commercial collections experience
• Demonstrated ability to research and resolve complex AR issues independently
• Strong analytical and reconciliation skills with ability to identify root causes of payment discrepancies
• Excellent written and verbal communication skills with both internal teams and external customers
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Self-motivated with a strong sense of ownership and accountability

Preferred:

• SaaS or subscription business experience
• NetSuite experience
• Salesforce experience
• Experience working with cross-functional teams
• Experience mentoring junior or offshore team members

Core Competencies:

• Analytical problem solving and root cause identification
• Strong sense of urgency with effective prioritization
• Ownership mentality and follow-through until resolution
• Clear, professional communication building strong relationships
• Organization and multitasking without sacrificing accuracy
• Effective collaboration across departments
• Continuous improvement mindset
• Responsiveness and persistence

How We Work With You

When you apply through Get A Job.ai, a recruiter from our team will screen your application and qualifications. If there's a strong match, we'll submit your profile to our confidential client for consideration. We coordinate the interview process and support you throughout. Please do not contact the client directly—all communication should flow through Get A Job.ai to ensure the best candidate experience.

Pay

This is a full-time position that includes equity and comprehensive benefits such as retirement plan match, flexible work schedule, and unlimited PTO. The role is remote-first with collaboration during core working hours required across US time zones.

Equal Employment Opportunity

Get A Job.ai is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We celebrate diversity and are dedicated to creating an inclusive environment for all candidates.