Account Director

Responsibilities

We are representing a confidential digital transformation consultancy seeking an Account Director to lead high-value client relationships in London. In this role, you will:

• Take full accountability for managing multiple client accounts, delivering world-class solutions for leading brands and retailers
• Manage profit and loss for portfolios valued at £5-10 million across commerce, data, and technology projects
• Engage directly with C-level executives and senior management at client organizations
• Lead engagements with prominent UK and international brands
• Undertake regular business travel, both domestic and international, to client sites
• Oversee skilled teams delivering digital services and creating immediate value for clients
• Drive overall revenue growth, client satisfaction, and successful implementation of new programs
• Achieve annual sales revenue targets and strategic account goals
• Own commercial relationships including contract management and SLA oversight
• Build strong working relationships across all stakeholders, team members, and cross-functional support groups

What We're Looking For

Essential requirements:

• Proven experience delivering large-scale projects and change programs
• Strong digital customer experience expertise with the ability to guide and advise teams
• Previous Client Services role or senior position within IT or a digital experience agency
• Commercial experience owning a P&L
• Value-led approach including understanding client needs and defining strategic roadmaps
• Strong stakeholder management and organizational skills with an entrepreneurial, proactive style
• Current knowledge of market trends with ability to advise on appropriate strategies
• Track record of building and fostering strong client relationships at all organizational levels
• Experience providing accurate revenue forecasting, account reviews, and strategic planning
• Deep understanding of multi-channel customer solutions and managing organizational impacts

Preferred qualifications:

• Excellent negotiation skills with ability to handle sensitive issues diplomatically
• Knowledge of the automotive industry
• Commercial knowledge and contract negotiation experience
• Strong quantitative and analytical skills with full understanding of ROI analysis
• Excellent communication, presentation, and interpersonal skills
• Clear, concise, and persuasive negotiating abilities
• Creative problem-solving approach with proactive issue identification and resolution

How We Work With You

Our talent team at Get A Job.ai partners with you throughout the entire process. When you apply through our platform, a dedicated recruiter will review your background and conduct an initial screening. We then present qualified candidates to our client and coordinate all interview stages. Please do not contact the client directly—we manage all communication to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruitment process.