Enterprise Customer Success Team Lead DACH

About This Opportunity

We are representing a fast-growing cybersecurity organization in their search for an Enterprise Customer Success Team Lead based in Cologne. This is a newly created role focused on building and leading the first Enterprise-focused Customer Success team for the DACH region. You'll report directly to senior leadership and play a pivotal role in driving retention, expansion, and strategic account management across a portfolio of high-value clients.

Our client is a European scale-up addressing critical challenges in digital security through innovative training and awareness solutions. This is an excellent opportunity for an experienced leader who wants to shape team culture, coach high-performing CSMs, and make a meaningful impact in one of the fastest-growing sectors in enterprise software.

Responsibilities

• Lead and develop a team of Enterprise Customer Success Managers, driving performance against gross retention, net revenue retention, and expansion targets
• Build and own enterprise account strategies including risk management, expansion planning, and executive sponsorship programs
• Coach your team on navigating complex, multi-stakeholder environments and negotiation strategies for high-ARR contracts
• Personally engage with C-level and senior stakeholders on strategic accounts to build executive relationships and resolve escalations
• Translate company vision and strategy into actionable account-level execution plans for your team
• Collaborate with Sales, Marketing, and Partner teams to ensure cohesive enterprise and regional go-to-market alignment
• Identify knowledge gaps, training needs, and process improvements to scale enterprise-grade delivery
• Analyze account health data and portfolio trends to shape targeted strategies and risk mitigation plans
• Represent the voice of enterprise customers internally, ensuring strategic insights inform product and process decisions
• Cultivate advocacy at the executive level through references, case studies, and speaking opportunities

What We're Looking For

• 10+ years of Customer Success experience in fast-growing B2B SaaS companies, with significant time managing enterprise or strategic accounts
• 3+ years leading Enterprise Customer Success teams, ideally with complex or multi-stakeholder account portfolios
• Proven ability to build relationships with and influence C-level stakeholders, both externally and internally
• Strong commercial acumen with experience quantifying ROI and value for large accounts
• Demonstrated track record of retention and expansion within complex, multi-threaded accounts
• Naturally curious with skills to uncover stakeholder goals, organizational politics, and buying dynamics
• Resilience and solution-oriented mindset when navigating escalations, ambiguity, and high-stakes conversations
• Confident communicator and presenter capable of engaging senior stakeholders
• Empathetic and people-oriented with ability to build trust and motivate teams
• Comfortable with approximately 30% travel for customer meetings and industry events
• Fluent in English and German
• Based in Cologne or Berlin with reasonable commute to office

How We Work With You

When you apply through Get A Job.ai, our dedicated talent team will review your background and schedule an initial screening call to discuss your experience, career goals, and fit for this role. If there's mutual interest, we'll prepare and submit your profile to our client for consideration. Throughout the interview process, we'll provide guidance and feedback to support your candidacy.

Please note: All applications must go through Get A Job.ai. Do not contact the client directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates we represent.