Enterprise Customer Success Manager – German Speaker

About This Opportunity

We are representing a confidential AI technology client in their search for an Enterprise Customer Success Manager fluent in German. This Munich-based role offers the chance to work with cutting-edge generative AI products that are transforming how global enterprises communicate and train their teams.

Our client serves the majority of Fortune 100 companies and recently completed significant growth funding. As their DACH market continues to expand, they need a relationship-driven professional who can ensure enterprise clients extract maximum value from their platform.

Responsibilities

• Build and maintain trusted advisor relationships with enterprise accounts across the DACH region
• Drive successful onboarding experiences for new clients, establishing strong foundations in the critical first months
• Manage a book of business with clear accountability for retention, growth, and health metrics
• Lead regular business reviews with C-suite and senior stakeholders, demonstrating ROI and identifying expansion opportunities
• Proactively identify and mitigate risks while uncovering opportunities for account growth
• Collaborate closely with sales teams to create seamless handoffs and client experiences
• Educate clients on innovative approaches to visual content creation
• Forecast account performance and manage against key performance indicators
• Conduct light platform configuration and demonstration activities

What We're Looking For

• Language: Native or fluent German speaker with excellent English
• Experience: Customer Success Management, Account Management, Technical Account Management, or Implementation background in B2B SaaS
• Proven track record managing enterprise book of business with measurable KPIs
• Demonstrated ability to engage technical and business stakeholders from individual contributors through C-level executives
• Success in risk management, value realization, and identifying growth opportunities within existing accounts
• Strong onboarding and relationship-building capabilities with enterprise clients
• Comfort with technology products and willingness to learn platform functionality
• Location: Must be based in or willing to relocate to Munich

How We Work With You

When you apply through Get A Job.ai, our talent team will conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your profile to our client for consideration. We coordinate the interview process and provide guidance at each stage. Please do not contact the hiring company directly—all communication should flow through our recruitment team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive for enterprise CSM roles in the Munich market. Our client offers equity participation, generous time off, private medical insurance, pension contributions, home office setup support, and strong career development opportunities within a rapidly scaling organization.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and work to ensure fair, inclusive hiring processes for the organizations we represent.