Customer Support Specialist II | Tues-Sat 6AM – 2:30PM

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential healthcare diagnostics organization seeking a Customer Support Specialist II to join their customer care center. This is a remote position within the United States, working a Tuesday through Saturday schedule from 6:00 AM to 2:30 PM.

In this role, you'll serve as a critical point of contact for healthcare providers and patients, delivering responsive professional service through multiple communication channels. You'll work collaboratively with internal teams to resolve inquiries, support sales initiatives, and contribute to process improvements that enhance the overall customer experience.

Responsibilities

• Manage inbound and outbound customer contacts across phone, voicemail, and email from healthcare providers, sales teams, and internal stakeholders
• Investigate and resolve customer questions, service issues, and complaints; escalate high-priority concerns as appropriate
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives
• Document new procedures and identify opportunities for process improvement
• Deliver accurate, professional service while meeting attendance and schedule adherence expectations
• Complete required training, assessments, and comply with Quality Management System policies and company standards

What We're Looking For

Required Qualifications:

• High School Diploma or General Education Degree (GED)
• Three (3) or more years of customer service experience
• Three (3) or more years in a sales or customer service environment focused on exceptional customer experience
• Strong verbal and written communication skills
• Excellent problem-solving, organizational, and interpersonal abilities
• Ability to work effectively across teams and adapt to changing priorities
• Capability to work independently and maintain schedule adherence
• Proficiency using computer and telephone simultaneously in a customer support environment
• Must be 18 years of age or older
• Authorization to work in the United States without sponsorship

Preferred Qualifications:

• Experience in an inbound/outbound contact center within the healthcare industry
• Background supporting healthcare providers, inside sales teams, or internal business partners in high-volume customer service settings

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note: we ask that you do not contact the client directly, as all communication should flow through our team to ensure a coordinated and professional process.

Pay

Pay information will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.