Network Engineer

About This Opportunity

We are representing a confidential SaaS organization seeking a Network Engineer to join their managed services team. This is a fully remote position available to candidates in the following US states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.

Our client has built a comprehensive platform that consolidates core infrastructure services, and they need talented engineers to support their growing customer base. This role offers the opportunity to work with cutting-edge SD-WAN technology while delivering exceptional service to business customers.

Responsibilities

• Provide end-to-end technical support for customers with a focus on SD-WAN (preferably Versa Networks), Internet connectivity, and related managed services
• Troubleshoot and configure LAN environments including routers, firewalls, and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve technical issues and ensure seamless service delivery
• Own support tickets from initial contact through resolution, maintaining clear communication and expert problem-solving throughout
• Build and maintain strong customer relationships by delivering outstanding technical support
• Mentor and train fellow engineers on complex technical issues and solutions

What We're Looking For

• High School Diploma or GED equivalent required
• 3-5 years of relevant experience in a fast-paced technical environment with demonstrated expertise in SD-WAN, particularly Versa Networks
• CCNA and CCNP certifications are highly desirable
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper)
• Strong firewall configuration experience, particularly with Fortinet
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP routing protocols
• Practical knowledge of routers, firewalls, and NAT (Network Address Translation)
• Experience with CoS/QoS and network design principles
• Familiarity with SOC 2 compliance and processes
• Strong customer service orientation with excellent communication skills

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. We manage the entire interview coordination process and provide guidance throughout. Please do not contact the client directly — all communication should flow through our talent team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on your location, experience, and qualifications.

Equal Employment Opportunity

Get A Job.ai is committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.