- Company: Get A Job.ai
- Location: Munich
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential smart pet technology company seeking a Community & Customer Success Manager for their Munich location. Our client has developed an innovative AI-powered product used by thousands of customers across international markets, and they need a skilled professional to manage their online reputation and customer community.
This is a part-time position (20–30 hours per week) with flexible scheduling and hybrid or remote work options. The role offers significant autonomy and direct impact on customer experience and brand perception.
Responsibilities
- Manage and respond to customer reviews across multiple platforms including Trustpilot, Amazon, Google, and other review sites
- Monitor social media channels, forums, and online communities (Reddit, Facebook, YouTube) for brand mentions and customer feedback
- Provide professional, empathetic responses to customer reviews and inquiries
- Collaborate with the support team to resolve customer issues efficiently
- Identify recurring feedback themes and recommend improvements to product and service delivery
- Create monthly reports on brand perception and customer satisfaction metrics
- Build and nurture a positive online community around the brand
- Collect and curate customer testimonials, success stories, and user-generated content
- Support creation of FAQ, help documentation, and informational content
- Work cross-functionally with product development, support, and marketing teams
What We're Looking For
Required qualifications:
- Excellent written and verbal communication skills in German
- Good English language proficiency (written and spoken)
- Strong customer service orientation and problem-solving abilities
- Empathy, patience, and diplomatic communication style
- Self-directed work approach with strong organizational skills
- Comfortable working with digital tools and platforms
- Interest in technology and AI-powered products
Preferred experience in one or more of:
- Customer Success or Customer Support roles
- Community Management
- Online Marketing
- E-commerce operations
- Amazon or Shopify platforms
- Trustpilot or similar review management platforms
How We Work With You
When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication should go through our recruiting team to ensure a smooth process.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and are committed to fostering an inclusive hiring process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in Munich
Weather right now in Munich: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Munich is the capital and most populous city of Bavaria, Germany. As of 30 November 2024, its population was 1,604,384, making it the third-largest city in Germany after Berlin and Hamburg. Munich is the largest city in Germany that is not a state of its own, and it ranks as the 11th-largest city in the European Union (EU). The metropolitan area has around 3 million inhabitants, and the broader Munich Metropolitan Region is home to about 6.2 million people. It is the third largest metropolitan region by GDP in the EU. Munich is located on the river Isar north of the Alps. It is the seat of the
Bavaria, officially the Free State of Bavaria, is a landlocked state of Germany. It borders the states of Baden-Württemberg to the west, Hesse to the north-west, and Thuringia and Saxony to the north, as well as the countries of Switzerland and Austria to the south and the Czech Republic to the east. The state's capital and largest city is Munich; other major cities include Nuremberg, Augsburg, Re
Note: Germany observes a public holiday on Oct 3 — German Unity Day.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearby green space: 5 parks within 1.5km — closest is Herzog-Wilhelm-Park (654m). via OpenStreetMap
- Elevation 525m (1,722 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Community & Customer Success Manager (m/w/d)
- Employer Get A Job.ai
- Location Munich
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 14, 2026
- Apply by October 14, 2026
- Country Germany
- Overview Full job description on this page (381 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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