Implementation Manager

About This Opportunity

Our recruiting team at Get A Job.ai is representing a confidential healthcare technology organization in their search for an Implementation Manager. This role sits at the intersection of project management, customer success, and technical coordination, leading enterprise healthcare implementations from contract signature through successful go-live and handoff to ongoing support.

You'll serve as the primary owner and trusted advisor for assigned implementations, translating customer requirements into executable plans while coordinating cross-functional teams including Product, Engineering, Clinical Operations, and Customer Success. This position requires both strong operational discipline and the judgment to balance launch velocity with patient experience and readiness.

Responsibilities

Implementation Planning & Launch Management

• Lead customer and health system implementations from internal handoff through launch and transition to ongoing support
• Build and maintain detailed implementation plans, project timelines, risk logs, readiness criteria, and launch checklists
• Create customer-specific project artifacts including milestone trackers, decision logs, dependency trackers, and implementation readiness reports
• Run regular implementation meetings, launch standups, and stakeholder updates; document decisions and drive accountability
• Identify risks and blockers early, escalate appropriately, and coordinate mitigation plans to protect timelines and quality

Cross-Functional Coordination

• Partner closely with Operations, Clinical Operations, Engineering, Customer Success, Sales, and Product teams to align implementation workstreams
• Manage handoffs from Sales into implementation and from implementation into ongoing account ownership
• Coordinate clinical and operational readiness activities including staffing inputs, training, credentialing, platform preparation, and go-live support
• Work with Engineering and technical stakeholders to track integration requirements, data flows, user acceptance testing, and issue resolution
• Translate implementation needs across technical, clinical, operational, and customer audiences

Customer & Partner Stakeholder Management

• Serve as day-to-day implementation point of contact for assigned customer and partner stakeholders
• Set clear expectations around timelines, customer responsibilities, decision points, and launch requirements
• Support both employer customer and health system implementation needs, adapting project plans to partnership model and scope
• Balance urgency with operational stability, escalating when readiness, safety, or patient experience could be affected
• Travel approximately 15% of the time to facilitate smooth implementation processes

Implementation Operations & Process Improvement

• Maintain accurate implementation documentation, customer records, project artifacts, and operating playbooks
• Track implementation progress, adoption signals, engagement metrics, and launch-readiness status
• Maintain dashboards or reports that give leadership visibility into onboarding progress, risks, and trends
• Support workflow automation, CRM hygiene, and implementation tooling to improve efficiency
• Capture product, process, and support feedback from implementations and bring insights back to internal teams
• Help build repeatable, scalable implementation processes
• Define and track core implementation metrics including milestone adherence, on-time launch readiness, and customer feedback

What We're Looking For

Required Qualifications

• 5+ years of experience supporting healthcare, health system, enterprise, and/or B2B customer implementations, project management, operations, or customer success
• Experience partnering with integration engineers and prior exposure to athenahealth APIs, Epic FHIR endpoints, CCDs, and HL7 v2 interfaces (experience with other EHRs welcome)
• Working knowledge of interoperability standards: FHIR (Patient, Encounter, Observation, Condition, Medication), HL7 v2 (ADT, ORU, SIU), and CCDs
• Proven ability to manage multi-stakeholder projects with clear plans, timelines, dependencies, risks, and deliverables
• Strong organization, follow-through, and attention to detail with ability to manage multiple implementation workstreams simultaneously
• Excellent written and verbal communication skills, including ability to build rapport and keep stakeholders aligned
• Comfort working cross-functionally with operational, clinical, technical, sales, customer success, and product teams
• Hands-on experience using AI tools (e.g., Claude, Gemini, Perplexity) to support project work, documentation, and data analysis
• Ability to operate in a fast-moving startup environment with ambiguity, shifting priorities, and incomplete information
• Working knowledge of CRM, project-management, documentation, or reporting tools
• Sound judgment around launch readiness, escalation, customer experience, and operational risk
• Tool-agnostic mindset with willingness to adapt and use new tools and systems

Preferred Qualifications

• Familiarity with software, platform, integration, user acceptance testing, or technical go-live processes
• Experience coordinating clinical or operational readiness activities including training, workflow development, or launch support
• Experience using Google Workspace, Asana for project management workflows, and Jira for ticketing
• Experience building implementation playbooks, customer onboarding workflows, reporting dashboards, or scalable operating processes
• Bachelor's degree in business, engineering, computer science, operations, healthcare administration, marketing, or related field, or equivalent practical experience
• HubSpot experience is a plus
• Willingness to travel approximately 15% of the time

How We Work With You

Get A Job.ai is partnering with our client to identify exceptional talent for this role. Here's how our process works:

• Apply directly through the Get A Job.ai platform
• Our recruiting team will screen your application and conduct an initial interview
• Qualified candidates will be submitted to our client for consideration
• Please do not contact the client directly; all communication should flow through Get A Job.ai to ensure a smooth process

Pay

Compensation details will be discussed during the screening process and are competitive with market rates for this level of experience and responsibility.

Equal Employment Opportunity

Get A Job.ai is committed to creating a diverse and inclusive recruiting process. We welcome applications from candidates of all backgrounds and experiences.