Director of Loan Processing Operations

About This Opportunity

Our talent team is representing a confidential venture-backed mortgage technology firm seeking a Director of Loan Processing Operations to lead and scale their nationwide third-party processing operations. This is a senior, hands-on leadership role for someone who has personally run large, high-volume residential mortgage operations and knows exactly what an optimal processing workflow should look like from intake to funding.

The ideal candidate has deep experience from the ground up as a residential mortgage loan processor, has managed teams processing 1,000+ active loans in pipeline, and thrives in a fast-moving startup environment where operational excellence and structured processes must coexist with rapid innovation. This is a fully remote position based anywhere in the United States.

Responsibilities

Operational Leadership & Strategy

• Design, build, and continuously optimize a high-volume, scalable loan processing operation handling hundreds to thousands of residential mortgage loans simultaneously
• Establish and enforce a team-based processing model, from loan registration to closing & funding
• Create the operational blueprint for how loans flow through proprietary software platforms, ensuring speed, quality, and regulatory compliance

People Management

• Recruit, train, lead, and mentor senior mortgage loan processors, junior support staff, operations managers, and team leads
• Create workload allocation models to maximize processor throughput and ensure SLAs are consistently met
• Manage performance standards, coaching plans, and incentives tied to quality, speed, and customer satisfaction

Process & Workflow Optimization

• Develop and refine SOPs that minimize errors and reduce time to close
• Identify bottlenecks, root cause issues, and workflow gaps; implement corrective action quickly
• Provide feedback on workflow design, tasking systems, document handling, SLA automation, and supporting tools

Quality & Compliance

• Ensure accurate, compliant disclosures and loan file documentation
• Maintain high standards of data integrity across LOS, lender portals, and internal systems
• Own quality control initiatives to reduce file errors and post-closing issues

Client Experience

• Maintain strong relationships with independent mortgage broker clients
• Resolve client service issues, analyze root causes, handle escalations, and improve processes to prevent recurring problems
• Drive measurable improvements in turn times, processor responsiveness, borrower satisfaction, and client retention

What We're Looking For

General Industry Experience

• 10+ years of experience in residential mortgage loan processing and operations
• Previously worked full-time as a residential mortgage loan processor
• Managed large-scale processing operations with hundreds to thousands of active loans in pipeline or equivalent high-volume responsibility
• Experience processing for independent mortgage brokers (not exclusively retail lenders or bank mortgage departments)
• Proven success managing team-based processing structures (registration, disclosures, order outs, submissions, conditions, closing)
• Tech-savvy and comfortable with: Google Workspace, Google Calendar, LOS systems, Calendly, video calls, Slack, email templates, screen sharing, etc.

Leadership Qualities

• Highly organized, proactive, and operationally rigorous
• Strong people leader with the ability to coach, motivate, and elevate processing teams
• Excellent communicator; able to work cross-functionally with product, engineering, operations, and broker partners
• Startup-ready mindset: adaptable, resourceful, fast-moving, and positive under pressure

Additional Benefits at the Client

• 100% remote position – work from anywhere in the U.S.
• Flexible working hours, provided you can align with client time zones
• Equity ownership in the company
• PTO and room to shape your schedule
• Access to cutting-edge technology, automation tools, and streamlined systems

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate interviews with our client. We handle the entire process from initial contact through offer negotiation. Please do not attempt to contact the client directly, as all applications must come through our talent team to be considered.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We work with clients who value diverse perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.