- Company: Get A Job.ai
- Location: Heidelberg
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential technology client in Heidelberg who is seeking a working student to join their internal customer service team. This is an excellent opportunity for currently enrolled students to gain hands-on experience in a professional customer service environment while maintaining flexibility around their academic schedule.
This is a part-time position offering up to 20 hours per week during the semester, with the possibility to increase hours during semester breaks. The role offers a hybrid work arrangement with generous remote work options and flexible scheduling coordinated around your studies.
Responsibilities
- Handle customer inquiries via telephone, email, and chat channels
- Develop individual solutions for customer concerns and maintain high satisfaction levels
- Document and process cases in company systems
- Support the team with daily operations and gain exposure to diverse customer service functions
- Contribute ideas for continuous improvement of customer service delivery
What We're Looking For
- Currently enrolled at a university or college
- Availability to work up to 20 hours per week during the semester, with flexibility to increase hours during semester breaks
- Strong interpersonal skills with a friendly, solution-oriented communication style
- Genuine interest in helping customers and providing excellent service
- Previous customer-facing experience is a plus (retail, hospitality, gastronomy, or customer service)
- Excellent German language skills, both written and spoken
How We Work With You
When you apply through Get A Job.ai, our recruitment team will review your application and conduct an initial screening. If your background aligns with our client's needs, we will submit your profile to them for consideration. Please note: do not contact the client directly, as all communication should flow through our talent team to ensure a smooth process.
Pay
Compensation details will be discussed during the screening process with our recruitment team.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in Heidelberg, Baden-Württemberg
Weather right now in Heidelberg, Baden-Württemberg: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Heidelberg is the fifth-largest city in the German state of Baden-Württemberg, and with a population of about 163,000, of which roughly a quarter consists of students, it is Germany's 51st-largest city. Located about 78 km (48 mi) south of Frankfurt, Heidelberg is part of the densely populated Rhine-Neckar Metropolitan Region which has its centre in Mannheim.
Baden-Württemberg, commonly shortened to BW or BaWü, is a landlocked state in Southwest Germany, east of the Rhine, which forms the southern part of the country's western border with France. With more than 11.07 million inhabitants as of 2019 across a total area of nearly 35,752 km2 (13,804 sq mi), it is the third-largest German state by both area and population. The largest city in Baden-Württemb
Nearby green space: 7 parks within 1.5km — closest is Stadtgarten (225m). via OpenStreetMap
Nearest public transit: Bismarckplatz (bus stop, 106m). via OpenStreetMap
- Elevation 121m (397 ft)
Source: Wikipedia (state)
Market context
- Similar listings in Heidelberg 1
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Werkstudent Customer Service (m/w/d) Hybrid
- Employer Get A Job.ai
- Location Heidelberg
- Type Part Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 9, 2026
- Overview Full job description on this page (312 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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