Working Student Customer Care (m/f/d)

About This Opportunity

We are representing a confidential e-commerce organization in Karlsruhe seeking a Working Student to support their Customer Care quality operations. This is an excellent entry point into customer operations for someone who enjoys structured, detail-oriented work and wants to understand how a high-quality support organization functions from the inside. You'll work within established procedures to help maintain service standards and contribute to continuous improvement.

Responsibilities

• Review customer support cases against defined quality criteria and document findings for relevant teams
• Maintain and update the internal knowledge base, ensuring agents have access to accurate and current information
• Identify recurring patterns and questions from customer tickets to inform process improvements
• Assist Customer Care and Complaint Management teams with structured tasks following established workflows
• Coordinate with Training, Knowledge Management, and cross-functional colleagues to clarify questions and align documentation
• Support initiatives that deliver consistent experiences for a global customer base

What We're Looking For

• Currently enrolled as a student with availability to commit to a working student position for several months
• Genuine interest in customer experience, operations, or quality assurance
• Clear and precise communication skills in English; additional languages are a plus
• Structured, reliable, and detail-oriented working style with strong attention to consistency
• Comfortable learning new digital tools and ticketing systems (e.g., Zendesk); prior experience helpful but not required
• Ability to manage multiple tasks and priorities within clear guidelines
• Curiosity and commitment to continuous improvement
• No prior industry knowledge required—training will be provided

Nice to Have:

• Exposure to e-commerce, marketplace, or fintech environments
• Interest in quality assurance, documentation, or knowledge management
• Experience creating or editing structured content such as help articles or process guides

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will screen your application and discuss the role with you in detail. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the employer directly—all communication and coordination will flow through our talent team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair access to opportunities.