Customer Service Agent Scandinavia

About This Opportunity

We are representing a confidential e-commerce organization in the home and garden sector, currently seeking a Customer Service Agent to join their DACH team in Berlin. Our client operates across multiple European markets and is experiencing rapid growth. We're looking for a Scandinavian-language speaker who thrives in a customer-focused environment and enjoys solving problems for online shoppers.

Responsibilities

• Provide professional advice and support to customers via phone, email, and video chat
• Process orders, handle payment-related inquiries, and manage transactions
• Support customers with technical product questions and assembly guidance
• Resolve customer inquiries, process returns and complaints, and verify the accuracy of reported issues
• Coordinate and communicate with transport service providers to ensure smooth delivery
• Maintain data accuracy and contribute to process optimization initiatives

What We're Looking For

• Fluency in any Scandinavian language (Norwegian, Swedish, or Danish) and English
• At least 3 years of customer service experience, ideally in e-commerce or a similar industry
• Strong communication skills with a solution-oriented and empathetic approach
• Proven ability to work effectively in a dynamic team environment
• Excellent self-organization and time management capabilities
• IT affinity and ability to quickly learn new systems and tools
• Flexibility to work occasional evening and weekend shifts
• Current residence in Frankfurt or the surrounding area

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please note that all applications must go through Get A Job.ai—we ask that you do not contact the client directly during this process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Additional Benefits (provided by the client): Hybrid work model (80% on-site, 20% remote), corporate benefits portal access, employee discounts, professional development opportunities, pension plan, bike leasing program, and employee referral bonuses.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.