Sr. Customer Success Manager (French Speaking)

About This Opportunity

We are representing a confidential SaaS client seeking a Senior Customer Success Manager (French Speaking) to join their growing team. This is a fully remote position based in France.

Our client serves enterprise ecommerce organizations, helping them optimize their digital customer experiences through advanced technology solutions. As their trusted Customer Success partner, you'll guide complex implementations from kickoff through long-term value realization, working with stakeholders from technical teams through C-level executives.

Responsibilities

• Own the complete customer journey from project initiation through ongoing adoption, ensuring clients achieve meaningful business outcomes and remain delighted with the partnership
• Build trusted relationships across complex enterprise organizations, engaging confidently with engineers, product teams, and executives including Heads of Ecommerce, VPs, and C-level stakeholders
• Understand customer goals and align technical and business stakeholders around shared success plans
• Translate technical concepts and performance data into clear business value, connecting capabilities to outcomes like conversion, revenue, and customer experience
• Plan and lead effective QBRs and EBRs that communicate measurable impact, facilitate strategic conversations, and align stakeholders on priorities
• Identify risks and changing priorities early; lead escalations with clarity by defining business impact and engaging appropriate internal teams
• Use customer insights and performance data to provide proactive, strategic recommendations rather than simply responding to requests
• Maintain clear success plans, stakeholder maps, and account documentation to keep customer and internal teams aligned
• Partner with Account Management to support retention and growth by demonstrating value and strengthening executive relationships
• Continuously improve onboarding and support processes, sharing repeatable best practices for scalability

What We're Looking For

• Location: Based in France; fully remote role
• Language: Fluency in French is required
• At least 3 years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or similar customer-facing roles
• Experience working with complex enterprise organizations and building trusted relationships across technical teams, product leaders, and C-level executives
• Strong executive presence and confidence leading strategic customer conversations, including QBRs and EBRs
• Proven influencing and stakeholder-management skills, with ability to drive progress without direct authority
• Strong problem-solving abilities, intellectual curiosity, and capacity to learn quickly in technically sophisticated environments
• Experience in ecommerce, digital commerce, search, product discovery, or related fields is highly valued

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage the introduction process to ensure the best experience for all parties.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome candidates of all backgrounds and provide equal opportunities regardless of race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or affiliation in any other protected group.