Product Manager (CCaaS) – French Speaking

Responsibilities

We are representing a confidential energy technology organization seeking a Product Manager to lead their Customer Care platform strategy for French-speaking markets. In this role, you will own the product vision and delivery for contact centre solutions, balancing global capabilities with French market requirements.

Your responsibilities will include:

• Leading product strategy and roadmap for Customer Care solutions, including CCaaS (Contact Centre as a Service) and case management systems
• Building and optimizing tools that enable efficient, high-value customer conversations in contact centre environments
• Driving AI innovation to automate and personalize customer experiences while enhancing agent productivity
• Acting as senior product counterpart to enterprise client stakeholders, leading workshops and translating business needs into scalable product capabilities
• Leading cross-functional teams across engineering, design, data, and commercial functions to ensure timely delivery and remove blockers
• Defining and tracking key contact centre metrics including AHT, FCR, CSAT, and NPS to deliver measurable improvements in cost-to-serve
• Managing product localization requirements specific to the French market, including language and regulatory considerations

What We're Looking For

Our client needs someone with significant product leadership experience who can navigate the complexities of enterprise SaaS delivery in regulated markets.

Required qualifications:

• Significant product leadership experience in enterprise SaaS environments
• Proven track record working in agile product organizations
• Deep knowledge of contact centre operations and agent workflows
• Experience working with French enterprise clients and strong understanding of French localization requirements
• Fluency in both French and English (spoken and written)
• Executive-level stakeholder management skills with ability to manage trade-offs between speed and long-term value
• Data-oriented approach with experience using operational metrics to assess product performance and drive continuous improvement
• Must be based in or willing to relocate to France (visa sponsorship is not available for this role)

Preferred qualifications:

• Background in energy retail or utilities sector
• Experience with AI-driven automation, including voice bots and agent assist technology

How We Work With You

As Get A Job.ai's talent team, we manage the entire recruitment process on behalf of our client. When you apply through our platform at getajob.ai, one of our recruiters will screen your application and conduct an initial conversation to understand your background and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all applications must come through our recruitment process to be considered.

This is a hybrid position based in Paris, requiring three days per week in the office. You'll be joining a product management team focused on customer care value streams, reporting to the Head of Product.

Pay

Pay via Get A Job.ai: €45,600 - €57,000

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and encourages applications from candidates of all backgrounds. We evaluate talent on the basis of merit and potential.