Director, Technical Account Management

Responsibilities

We are representing a confidential cloud observability organization seeking a Director, Technical Account Management for the EMEA region. In this senior leadership role, you will:

• Scale the EMEA technical account management organization from 25–30 to 50–70+ professionals over the next two to three years, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth
• Lead a team of managers and senior individual contributors across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery
• Own the commercial strategy for the technical post-sales program, partnering with Sales to position, price, and sell white-glove technical services as a core value proposition
• Define and execute regional objectives aligned with global technical post-sales goals, driving accountability through your leadership team each quarter
• Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams
• Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities
• Partner with global teams, product, sales engineering, customer success, and enablement to standardize and evolve technical services, customizing for regional needs where warranted
• Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes
• Drive talent development programs including performance reviews and career growth plans, focusing on building future leaders and retaining top talent

What We're Looking For

Required qualifications:

• 8+ years leading Professional Services, Technical Account Management, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount
• Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your organizations
• Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue; you position technical account management as a value driver, not a cost center
• Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike
• A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently
• 3–5+ years earlier in your career as a Technical Account Manager, Solutions Architect, or equivalent client-facing technical individual contributor, giving you firsthand credibility with your team
• Willing and able to travel up to 50% of the time across the EMEA region

Bonus qualifications:

• Experience redesigning organizational structures mid-growth: building new team shapes or specializations as a business scales
• Track record evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA
• Hands-on experience with leading cloud monitoring and observability platforms
• Multilingual or deep experience navigating multi-cultural teams across EMEA markets

This is a hybrid role based in Paris, France.

How We Work with You

Our talent team at Get A Job.ai partners with leading technology organizations to connect exceptional candidates with senior leadership opportunities. When you apply through our platform:

• A dedicated recruiter will review your application and schedule an initial screening call to discuss your background and the role in detail
• We will prepare and submit your profile to our client with a strong recommendation
• We coordinate all interview scheduling and provide guidance throughout the process
• Please do not contact the client directly—all communication should flow through Get A Job.ai to ensure the best candidate experience

Pay

Compensation details will be discussed during the screening process and are competitive for this senior leadership role in the EMEA market.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.