Customer Support Engineer

About This Opportunity

We are representing a confidential AI technology company in their search for a Customer Support Engineer. Our client is pioneering advanced enterprise AI solutions that combine knowledge representation with large language models to deliver decision intelligence for complex business environments.

This is a remote position based in the USA, offering the opportunity to work with cutting-edge AI technology while directly impacting customer success.

Responsibilities

• Provide technical troubleshooting and support for customers using advanced AI and data platform technologies
• Handle a range of support requests during business hours, with occasional off-hours scheduled work and on-call shifts
• Develop deep product expertise and act as a Subject Matter Expert for specific technical areas
• Collaborate with Sales, Field Engineering, and Product Engineering teams to resolve customer issues efficiently
• Triage issues using error messages, log files, stack traces, sample code, and other diagnostic data
• Troubleshoot performance issues across customer environments including cloud platforms like Snowflake and Azure
• Communicate effectively with all levels of customer contacts including CTOs, management, developers, and operations teams
• Leverage AI agents to accelerate troubleshooting and propose code optimizations
• Work with Product Management to define fixes and enhancements based on customer needs
• Continuously improve processes, tools, and the overall customer experience

What We're Looking For

Required Qualifications:

• 5+ years in a customer-facing technical support role
• Proficiency in programming languages including Python and SQL
• Background in database technologies and/or graph database technologies
• Experience troubleshooting environment issues with cloud platforms
• Proven ability to learn quickly and adapt to new technologies
• Strong problem-solving skills with passion for resolving customer issues
• Ability to take ownership and responsibility for customer problems
• Excellent communication skills via email, telephone, remote conferencing, and occasionally in-person

Strongly Preferred:

• B.S. or M.S. in Computer Science, Engineering, or other technical fields
• Experience with AI/ML platforms and enterprise data systems

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication to ensure the best experience for everyone involved.

Our recruiters will keep you informed throughout the process and answer any questions you have about the role, team structure, or interview timeline.

Pay

Pay via Get A Job.ai will be discussed during the screening process and is competitive with the market for this level of experience.

Get A Job.ai is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.