Senior Enterprise Customer Success Manager – FR/ENG

About This Opportunity

We are representing a confidential B2B SaaS organization in Paris that is experiencing significant growth in the enterprise segment. Our talent team is seeking a Senior Enterprise Customer Success Manager who is bilingual in French and English to own strategic accounts and drive measurable customer outcomes.

This is a high-impact role where you'll act as a strategic partner to enterprise customers throughout their lifecycle, running accounts with the rigor of ongoing projects—aligning stakeholders, managing timelines, mitigating risk, and ensuring consistent value realization.

Responsibilities

• Own enterprise account strategy by co-creating Success Plans with customers, defining clear goals and KPIs, and ensuring success is measurable and documented
• Drive retention and risk management by proactively monitoring account health, anticipating churn risks early, and leading recovery plans for stalled or at-risk accounts
• Actively identify and drive expansion opportunities through quarterly business reviews, collaborating with Account Executives on larger or more complex upsell motions
• Lead cross-functional execution by coordinating internal stakeholders (Sales, Product, Support, Finance, Onboarding) and keeping them aligned with customer timelines and priorities
• Manage executive relationships at scale, building trusted partnerships with C-level and senior stakeholders across your portfolio as their strategic advisor and primary contact
• Represent the voice of the customer by bringing structured feedback to Product and internal teams to continuously improve customer experience and outcomes
• Enable customer advocacy by identifying and delivering opportunities for case studies, referrals, event participation, and co-marketing initiatives
• Shape team ways of working and mentor colleagues by constructively challenging existing processes and contributing to enablement, playbooks, and process improvements

What We're Looking For

• Minimum 3+ years in Customer Success and/or Digital Marketing
• Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
• Experience managing complex enterprise accounts with high MRR and multiple stakeholders
• Native French speaker with fluent English
• A genuine trusted advisor mindset—you shape customers' strategies proactively before they ask
• Data-driven with high ownership and the ability to navigate ambiguous situations with confidence
• Experience with CS platforms (Planhat, EverAfter, or equivalent) is a plus
• Proactive, autonomous, coaching-minded, and growth-oriented

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for this role. If there's alignment, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication will be managed through our team to ensure a smooth and professional process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and experiences to apply.