- Company: Get A Job.ai
- Location: Cologne
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential telecommunications provider in Cologne seeking a Senior Service Manager to lead B2B key account relationships within the energy sector. This role focuses on managing complex mobile communications solutions for critical infrastructure clients, ensuring exceptional service delivery and stakeholder engagement across all levels of the organization.
Responsibilities
- Provide comprehensive account management and strategic oversight for B2B key accounts in the energy industry
- Own service delivery for operational mobile communications solutions, ensuring seamless performance for enterprise clients
- Develop, analyze, and present regular service reports to top-tier customers and internal leadership
- Monitor, manage, and continuously improve agreed SLA frameworks and performance metrics
- Execute active stakeholder management with both client organizations and internal technical teams
- Maintain high standards of service quality, process excellence, and overall delivery quality
- Lead customer projects from planning through implementation and performance tracking
- Apply appropriate project management methodologies to navigate complex client requirements
What We're Looking For
- Several years of experience as a Service Manager in B2B environments, ideally with enterprise clients in energy or critical infrastructure sectors
- Proven expertise in customer service within IT or telecommunications providers
- Professional presence with excellent communication and presentation skills across operational, management, and executive levels
- Strong service orientation and quality-focused mindset
- Analytical, structured, and solution-oriented work approach
- Fluent German language skills required; good English proficiency in both written and spoken communication
- Based in or willing to relocate to Cologne; hybrid work model available
How We Work With You
When you apply through Get A Job.ai, one of our recruiters will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—all communication flows through our team to ensure the best outcome for your application.
Pay
Compensation details will be discussed during the screening process based on your experience level and qualifications.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout the hiring process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in Cologne
Weather right now in Cologne: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Cologne is the fourth-most populous city of Germany and the largest city of the German state of North Rhine-Westphalia with nearly 1.1 million inhabitants in the city proper and over 3.1 million people in the Cologne Bonn urban region. Cologne is also part of the Rhine-Ruhr metropolitan region, the second biggest metropolitan region by GDP in the European Union. Centered on the left bank of the Rhine, Cologne is located on the River Rhine, about 35 kilometres (22 mi) southeast of the North Rhine-Westphalia state capital Düsseldorf and 22 kilometres (14 mi) northwest of Bonn, the former capital
North Rhine-Westphalia or North-Rhine/Westphalia, commonly shortened to NRW, is a landlocked state in Western Germany. With more than 18 million inhabitants, it is the most populous state in Germany. Apart from the city-states, it is also the most densely populated state in Germany. Covering an area of 34,084 km2 (13,160 sq mi), it is the fourth-largest German state by size.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearby green space: 10 parks within 1.5km — closest is Rheingarten (188m). via OpenStreetMap
Nearest public transit: CityTour Haltestelle 3: Gürzenich / Hard Rock Cafe (bus stop, 239m). via OpenStreetMap
- Elevation 55m (180 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role (Senior)Service Manager Mobilfunk B2B Key-Account Energiewirtschaft (m/d/w)
- Employer Get A Job.ai
- Location Cologne
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 4, 2026
- Apply by October 4, 2026
- Country Germany
- Overview Full job description on this page (352 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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