Senior Client Success Partner

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential healthcare technology client in their search for a Senior Client Success Partner. This is a remote position based in the United States, working with a company that deploys AI-powered solutions to improve hospital operations and patient care delivery.

In this senior role, you will leverage your deep operating room and perioperative expertise to manage strategic relationships with national healthcare provider organizations. You'll guide complex implementations, drive adoption of clinical workflow solutions, and serve as a trusted advisor to hospital executives and frontline users alike.

Responsibilities

• Manage and grow a portfolio of high-impact, strategic national healthcare provider accounts
• Lead complex process redesigns and clinical workflow transformations spanning multiple service lines and departments across health systems
• Develop and maintain deep relationships with key leaders and users at hospital and system-wide levels
• Partner with internal product and engineering teams to influence solution roadmap based on enterprise client needs
• Leverage perioperative domain expertise to create buy-in from surgeons, executives, and core users around workflow adoption
• Navigate difficult conversations with C-suite executives using data-driven business cases to drive system-wide change
• Mentor client success team members and establish best-in-class standards for the organization
• Manage cross-functional teams to meet contractual commitments and maintain strong relationships for expansion and renewal
• Advocate for product improvements and collaborate on implementation of new functionality at live client sites
• Own internal operating rhythms that enable high-performance delivery across client obligations

What We're Looking For

• 7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
• Polished executive presence with ability to create compelling value narratives using visually appealing presentations and robust data storytelling
• Proven track record developing and maintaining professional relationships across all levels of hospital organizations, including facility and enterprise settings
• Experience collaborating cross-functionally with internal and external stakeholders in fast-paced, evolving environments
• Client or account management experience with complex healthcare organizations built on strategic problem solving and value-driven efforts
• Ability to understand client business challenges and translate technology solutions into meaningful operational impact
• Passion for maximizing client value and satisfaction with strong ownership and accountability for outcomes
• Familiarity with EHR systems
• Ability to travel 30-40% nationwide

Bonus qualifications:

• Deep understanding of the surgical domain and related hospital operations
• Knowledge of acute care patient flow processes and solutions landscape
• Change management experience

How We Work With You

When you apply through Get A Job.ai, a member of our recruiting team will review your background and schedule a screening conversation to discuss your experience and career goals. If there's a strong mutual fit, we'll submit your profile to our client for consideration. Please do not contact the hiring company directly—all communication should flow through our team to ensure the best candidate experience.

Pay

Pay via Get A Job.ai for this position is $140,000–$160,000 USD annually. Final compensation will be based on your location, skills, qualifications, and relevant experience. Our client also offers comprehensive benefits including open paid time off, paid parental leave, professional development support, wellness and technology stipends, and equity compensation.

Get A Job.ai is an equal opportunity recruiter. We welcome and encourage applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.