Senior Fleet Coordinator – Kfz-Technik & Fahrzeugmanagement (m/w/d)

Responsibilities

We are representing a confidential mobility organization in Germany seeking a Senior Fleet Coordinator with automotive expertise. In this role, you will be central to delivering excellent customer experience by ensuring vehicles remain operational and customers stay mobile.

• Manage and coordinate service, repair, and breakdown cases independently, working closely with external damage management partners to ensure fast, smooth resolution for customers
• Maximize fleet availability by monitoring compliance with all legal and manufacturer-specific deadlines (maintenance, inspections) and optimizing fleet utilization and condition
• Drive process optimization and scaling by analyzing existing workflows, documenting best practices, and actively contributing to the scalability of recurring processes
• Handle complex individual cases through direct customer contact, systematically identify improvement opportunities, and ensure an outstanding customer journey
• Support knowledge transfer and team coaching by assisting colleagues with technical onboarding, guiding on operational questions, and establishing quality standards for service infrastructure

What We're Looking For

Must-have qualifications:

• Successfully completed commercial or technical training in the automotive sector (e.g., automotive master technician, service technician, automotive salesperson) or comparable qualification
• Several years of proven experience in service advisory, service assistance, or workshop environments with strong customer focus
• Structured multitasking abilities with strong attention to detail and the capacity to maintain overview and act solution-oriented even with high case volumes
• Fluent German at C1/C2 level for secure communication with customers and partners, plus good English skills (minimum B1) for internal collaboration

Nice-to-have:

• Practical experience with modern ticketing and CRM systems (such as Zendesk or Salesforce)
• Initial experience in technical guidance, coaching, or coordination of team members

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will screen your application and conduct an initial interview to understand your experience and career goals. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting team to ensure a professional, coordinated process.

Pay

Compensation details will be discussed during the screening process and are competitive for the German market and this seniority level.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from all qualified candidates regardless of age, color, origin, ethnicity, religion, gender, sexual orientation, gender identity, marital status, or other legally protected characteristics.