Customer Care Expert Werkstudent:in (m/w/x)

About This Opportunity

We are representing a confidential digital health organization in Germany that is seeking a Customer Care Expert as a working student (Werkstudent:in). This is a remote or Berlin-based position offering 20 hours per week for a minimum duration of 6 months, starting immediately.

As part of the care team, you will serve as the first point of contact for patients using digital therapy programs. You will support users via chat, email, and phone, ensuring they feel supported and understood throughout their healthcare journey. This role combines empathy with solution-oriented thinking while contributing directly to improving patient experience and internal processes.

Responsibilities

• Provide support to patients through app chat, email, and telephone communications
• Answer questions about digital therapy programs, addressing both content-related and technical inquiries
• Respond individually and empathetically to patient concerns and feedback
• Develop detailed understanding of therapy program content to best support patients
• Ensure positive and respectful patient experience across all communication channels
• Serve as a key interface between patients and the internal team
• Identify recurring questions, issues, and opportunities for improvement
• Support continuous development of internal processes
• Contribute actively to positive team dynamics and care process enhancement
• Provide occasional weekend support for active users as needed

What We're Looking For

Required Qualifications:

• Currently enrolled as a student at a German university
• Native-level German language skills
• Good to very good English skills (minimum B2 level) in written and spoken communication
• High affinity for digital products and comfort with new tools and digital applications
• Empathetic, patient, and friendly approach to people in both phone and written communication
• Solution-oriented thinking with focus on patient needs
• Structured, reliable, and independent working style
• Willingness to take responsibility and actively contribute to process improvements
• Availability to occasionally support users on weekends

Preferred Qualifications:

• Previous experience in customer care, customer support, or comparable role
• Technical affinity and enjoyment of quickly learning new tools
• Interest in digital health, digital therapeutics, or health technology
• Experience with various communication or support tools
• Interest in deriving concrete product and process improvements from patient feedback

How We Work With You

Our talent team at Get A Job.ai partners with leading organizations across the healthcare technology sector. When you apply through our platform, a dedicated recruiter will review your profile and conduct an initial screening to understand your background and career goals. We will then facilitate your introduction to our client and guide you through their interview process. Please submit your application exclusively through Get A Job.ai rather than contacting the employer directly.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair access to opportunities regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, or disability status.