IT Operations Support

Responsibilities

We are representing a confidential technology organization seeking an IT Operations Support professional in Italy. In this role, you will act as a critical driver for enterprise efficiency, resolving user incidents with urgency while supporting core cloud environments.

Your day-to-day responsibilities will include:

• Resolving incoming employee technical requests quickly, maintaining clean ticket queues, and adhering to strict SLAs
• Categorizing, prioritizing, and escalating incidents or service requests using standard ITSM frameworks
• Troubleshooting hardware, software, and connectivity issues across Mac, Windows, and mobile devices
• Managing the employee IT lifecycle, including zero-touch device enrollment and configuration profiling
• Overseeing zero-touch hardware deployment, enrollment, and asset lifecycle tracking using UEM platforms
• Configuring device compliance policies, enforcing configuration baselines, and managing patches for all endpoints
• Performing remote lock, wipe, and containment procedures for lost or compromised assets
• Administering and providing user support for collaboration tools including channels, licensing, integrations, and permissions
• Maintaining conference room systems and providing AV support for key events
• Handling onboarding, offboarding, and configuration changes across SaaS applications
• Monitoring endpoint health, managing security agents, and responding to security alerts
• Managing user lifecycles, access control, and security policies in identity management platforms
• Configuring SSO, MFA integrations, and conducting access audits
• Administering cloud-based productivity suites including accounts, security settings, email routing, and device policies
• Supporting multi-cloud environments and managing access, IAM roles, and security groups
• Managing internal DNS records, domain configurations, and certificate renewals
• Writing clear technical documentation and creating employee self-service guides

What We're Looking For

• 3+ years of experience in IT support, IT operations, or systems administration
• Hands-on administration experience with Okta, Google Workspace, Slack, and Zoom
• Proven experience managing Mac and Windows endpoints using MDM/UEM tools such as Jamf or Intune
• Basic familiarity with endpoint security tools like CrowdStrike or similar EDR platforms
• Strong familiarity with ITSM tools (such as Jira Service Management, ServiceNow, or Freshservice) and maintaining SLAs
• Ability to work quickly and prioritize effectively in high-urgency situations
• Working knowledge of cloud platforms (AWS, GCP, Azure) and DNS management
• Strong problem-solving skills and ability to identify recurring technical issues and root causes

Our talent team is looking for candidates who are particularly strong in a few of these areas and have interest and capabilities in others. If you don't meet every criterion but are excited about this opportunity, we still encourage you to apply.

How We Work with You

When you apply through Get A Job.ai, our recruiters will screen your application and qualifications. If there's a strong match, we will submit your profile to our client for consideration. Please note that you should not contact the client directly—all communication and coordination will flow through our team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.