Customer Service Representative Full Time (Bilingual: French & English)

About This Opportunity

Our talent team is representing a confidential hospitality client seeking a bilingual Customer Service Representative fluent in both French and English. This is a full-time, remote position based in the Philippines with overnight hours aligned to Eastern Standard Time.

We are looking for someone who thrives in fast-paced customer support environments and can deliver exceptional service across multiple communication channels in two languages.

Responsibilities

• Respond promptly to client emails and portal requests in both French and English regarding reservations, issues, and general inquiries
• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across French and English-speaking customers
• Manage after-hours guest communication via live chat, SMS, email, and phone for bookings, issues, and urgent requests
• Coordinate with maintenance and housekeeping teams to dispatch emergency services such as lockouts and repairs, then follow up to ensure resolution
• Process payments, verify guest details, and manage check-in workflows within reservation systems
• Update and maintain accurate customer records to ensure seamless information flow and accessibility
• Resolve client concerns efficiently and professionally with clear communication in both languages
• Build trusted relationships through proactive, friendly, and solution-oriented interactions
• Document all interactions and case updates according to internal procedures and data privacy protocols
• Complete ad hoc tasks as assigned to support overall operations

What We're Looking For

• Fluent in both English and French (written and spoken) at B2 level or higher
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent communication skills across phone, email, and instant messaging platforms
• Strong organizational and time management abilities
• Tech-savvy with familiarity in desktop sharing, cloud services, CRM systems, and VoIP
• Experience with word-processing software and spreadsheets (Microsoft Office/Excel)
• Knowledge of online calendars and scheduling tools (Google Calendar)
• Proactive and confident approach with keen attention to detail
• Ability to work 12 midnight to 8am EST (40 hours per week)
• Reliable home office setup: USB headset with noise cancellation, working webcam, computer with at least 1.8 GHz processor and 4GB RAM, main internet at least 25 Mbps cable, backup internet at least 10 Mbps
• Experience with reservation management systems, maintenance ticketing platforms, and hospitality software is a strong plus

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will review your application and conduct an initial screening. Qualified candidates will be invited to complete an assessment and interview with us before we submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all applications must go through our process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.