Customer Success Manager

About This Opportunity

We are representing a confidential AI technology company that is transforming how organizations deliver personalized digital experiences. Our talent team is seeking an experienced Customer Success Manager to join their growing operation across the United States.

This is a remote opportunity to work with enterprise clients, driving adoption and success of sophisticated recommendation technology. You'll be the trusted advisor who ensures customers achieve measurable impact while partnering closely with engineering, product, and sales teams.

Responsibilities

• Build deep, trusted relationships with key contacts and executives at customer organizations
• Review ongoing customer campaigns and provide strategic guidance to maximize results
• Successfully onboard and deploy new customers by collaborating with engineering teams
• Serve as a subject matter expert on the product and best practices in personalization
• Partner with sales, product, engineering, and marketing to ensure customer needs are met
• Own key relationship outputs including KPI impact, revenue growth, and product enhancements
• Balance short-term project demands while anticipating future customer needs
• Advocate for customers by providing feedback to internal stakeholders
• Identify and manage upsell and expansion opportunities within your accounts

What We're Looking For

• At least 5 years of enterprise SaaS customer success experience
• Thoughtful and empathetic approach when working with customers and colleagues
• Analytical mindset focused on uncovering growth opportunities for customers
• Understanding of the AI software landscape and emerging technologies
• Ability to work effectively with diverse customers who each have unique success metrics
• Strong project management skills including roadmap planning and technical onboarding coordination
• Experience working with international customers is a plus

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate interviews with our client. We manage the entire process to ensure a smooth experience. Please do not attempt to contact the client directly, as all communication flows through our team.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive process for all candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.