Strategic Customer Success Manager | Education

About This Opportunity

We are representing a confidential SaaS organization in their search for a Strategic Customer Success Manager focused on the education sector. This remote position offers the opportunity to work with large strategic educational institutions, helping them maximize their investment in Apple device management and security solutions.

As the dedicated owner of a portfolio of high-value educational accounts, you'll forge deep relationships with senior leaders and stakeholders, driving measurable outcomes through proactive engagement and strategic guidance. This role sits at the intersection of customer advocacy, technical expertise, and business strategy.

Responsibilities

• Own and manage a portfolio of strategic educational accounts, ensuring customers achieve their desired business outcomes through proactive, high-touch engagement
• Partner with executive stakeholders to understand critical goals, challenges, and key performance indicators specific to educational environments
• Drive adoption and retention by identifying success metrics and building strategic plans aligned with institutional objectives
• Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups
• Lead recurring business reviews with customer executives to track progress, discuss future vision planning, and highlight opportunities for growth
• Leverage deep knowledge of Apple ecosystems to guide customers on optimal deployment and adoption strategies
• Analyze customer health metrics and implement risk mitigation strategies to ensure continued engagement and investment
• Collaborate cross-departmentally to advocate for customer needs and represent the voice of the customer internally
• Identify and facilitate expansion opportunities within your accounts in alignment with sales representatives

What We're Looking For

Required:

• 5+ years in Customer Success or Account Management within a SaaS environment
• Proven experience managing strategic educational accounts with global complexity
• Expertise in Apple ecosystems and enterprise IT workflows

Preferred:

• Experience in IT, cybersecurity, or endpoint management solutions
• Technical acumen in MDM, Apple Business Manager, or security frameworks
• Track record of driving measurable customer outcomes in education technology
• Ability to communicate technical concepts to both technical and executive audiences

How We Work With You

Our talent team at Get A Job.ai partners with leading technology organizations to connect exceptional Customer Success professionals with roles that match their expertise and career goals. Here's our process:

• Submit your application through the Get A Job.ai platform
• A specialized recruiter will review your background and conduct an initial screening
• If there's a strong match, we'll submit your profile to our client for consideration
• We'll coordinate all interview stages and provide guidance throughout the process
• Please do not contact the client organization directly—all communication flows through Get A Job.ai

Pay

This position is remote within the USA. Pay details will be discussed during the screening process based on your location, experience, and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome candidates of all backgrounds and work to ensure equitable access to opportunities. If you need accommodation during the application process, please let our recruiting team know.