Senior Customer Success Manager

Responsibilities

We are representing a confidential SaaS organization seeking a Senior Customer Success Manager based in London. In this role, you will serve as a strategic partner to enterprise clients, guiding them through sophisticated commerce technology implementations and ensuring they achieve maximum value from their investment.

Your key responsibilities will include:

• Managing a portfolio of enterprise accounts, driving platform adoption, retention, and expansion through consultative engagement
• Leading Strategic Business Reviews to align technology capabilities with client business objectives and ROI metrics
• Translating complex technical features into clear business outcomes that resonate with C-suite stakeholders
• Collaborating with internal Product, Sales, and Support teams to deliver comprehensive solutions for enterprise clients
• Advocating for customer needs with Product Management, providing feedback that shapes product roadmap priorities
• Representing our client in webinars, case studies, and advisory groups to showcase customer success stories
• Contributing to global Customer Success frameworks and operational strategy development
• Mentoring team members and elevating collective practice standards across the organization

This is a hybrid role requiring three days per week in the London office, with travel up to 50% to support high-value client relationships.

What We're Looking For

The ideal candidate brings deep experience in high-touch technology environments, with the ability to bridge technical complexity and business strategy seamlessly.

Required qualifications:

• 5+ years of experience in Customer Success, pre-sales, or technical consulting within technology, ideally in e-commerce or retail sectors
• Strong technical understanding of API-first, headless, or modern commerce architectures
• Proven ability to engage C-suite executives as a trusted strategic advisor
• Track record of managing complex enterprise accounts independently while driving expansion and retention
• Exceptional communication skills with the ability to translate technical concepts into business value
• Experience working in fast-paced, international technology environments
• Comfortable with regular travel to build and maintain client relationships
• Structured, agile approach to account management across cross-functional teams

Nice to have:

• Additional European language skills

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening to understand your experience and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the interview process, we'll provide guidance and support to help you succeed.

Please note: all applications must come through Get A Job.ai. Do not contact the client directly, as this may disqualify your candidacy.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome candidates of all backgrounds and work to ensure every applicant receives fair consideration.