Senior Professional Services Project Manager (EMEA)

Responsibilities

Our talent team is representing a confidential DevSecOps platform organization in their search for a Senior Professional Services Project Manager to join their EMEA operations on a remote basis. In this role, you will manage complex projects from initiation through delivery and closure, coordinating with cross-functional teams and global customers to complete distinct projects on time and within budget.

Your day-to-day responsibilities will include:

• Managing large-scale commercial projects and executive stakeholder meetings and communications
• Collaborating with Support, Engineering, and Product teams to resolve complex customer problems
• Driving improvements to Professional Services project management tools, processes, procedures, and templates
• Summarizing key customer projects monthly and providing summaries for quarterly business reviews
• Developing and managing delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services
• Managing customer escalations by coordinating with customers and internal stakeholders, including the executive team, Sales, and Technical Account Managers
• Establishing reliable, repeatable delivery processes, metrics, and operational procedures
• Setting and achieving forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners

What We're Looking For

We are seeking candidates with substantial experience managing complex information technology or software consulting projects for external customers from initiation through closure. The ideal candidate will demonstrate:

• Proven ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports
• Strong capability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations
• Demonstrated ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts
• Experience supporting timely revenue recognition and executing change orders when needed
• Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, agile or Scrum, the software development lifecycle, and project management or agile tools
• Enterprise customer and Professional Services experience is a plus

How We Work With You

When you apply through Get A Job.ai, our recruiting team will screen your application and qualifications. If there is a strong match, we will submit your profile to our client for consideration. We ask that you do not contact the client directly, as we manage all candidate communications and coordination throughout the hiring process. Our team is here to support you at every stage and ensure the best possible experience.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive environment for all candidates. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.