Customer Success Engineer, Federal

About This Opportunity

Our talent team is representing a confidential observability technology client in their search for a Customer Success Engineer, Federal. This remote role focuses on supporting federal and public sector organizations as they deploy and expand their use of telemetry infrastructure solutions.

In this position, you'll act as a trusted technical advisor, guiding customers through their entire journey from onboarding to expansion. You'll work with IT and Security teams to help them realize measurable value from their investment while identifying new opportunities for growth and optimization.

Responsibilities

• Serve as the primary technical advisor for federal and public sector customers, driving success throughout the customer lifecycle
• Build and maintain relationships with stakeholders and senior management to develop success plans and track KPIs
• Guide customers in building observability pipelines and transforming their data operations
• Leverage customer success platforms to deliver data-driven engagement at scale
• Identify and develop new use cases to expand customer value, including data reduction, enrichment, and routing strategies
• Collaborate cross-functionally with sales, product, engineering, and marketing teams as the voice of the customer
• Deliver customer-facing presentations including program reviews and technical demonstrations
• Monitor customer health metrics and proactively address risks to retention and expansion
• Mentor team members and contribute to the evolution of customer experience best practices

What We're Looking For

Required Qualifications:

• 5+ years in customer-facing post-sales roles with direct customer advocacy and engagement experience
• Experience working with Federal or Public Sector organizations
• GovCloud or FedRAMP experience
• Deep understanding of observability, logs, metrics, IT operations, and security
• Demonstrated experience managing data pipelines through the complete data lifecycle
• Proven track record of driving product value through use-case development
• Strong communication and relationship management skills with ability to manage expectations empathetically
• History of delivering customer-facing presentations and program reviews
• Quick learner with excellent technical problem-solving abilities
• Ability to work across time zones and occasionally outside standard hours

Preferred Qualifications:

• Experience with data engineering or observability platforms (Splunk, Elastic, Datadog, Snowflake, or similar)
• Familiarity with customer success platforms such as Gainsight
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Ability to obtain US Security Clearance
• Location in the greater Washington D.C. area (role is remote globally)

How We Work With You

Get A Job.ai serves as your representative throughout this process. When you apply through our platform, one of our recruiters will conduct an initial screening to understand your background and qualifications. We'll then submit qualified candidates to our client for consideration. Please do not contact the client directly—all communication should flow through Get A Job.ai to ensure the best experience for everyone involved.

Pay

The client has indicated a base salary range of $110,000–$180,000 USD, dependent on geographic location and the candidate's job-related knowledge, skills, and experience. The role includes eligibility for incentive compensation and a comprehensive benefits package including health, dental, vision, disability and life insurance, paid time off, retirement benefits, and equity.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.