Content Design Senior Associate

Bring your content design expertise to JPMorgan Chase Bank, N.A. as a Content Design Senior Associate in Chelsea and Clinton, Manhattan. In this full-time role, you'll shape product experiences and build customer confidence across our Cards, Benefits & Rewards offerings through strategic, user-centered content.

About the Role

This Senior Associate position offers an opportunity to drive meaningful impact in how customers interact with JPMorgan Chase's card and rewards products through purposeful content design. You'll take ownership of end-to-end content strategy, collaborating across product, marketing, and user experience teams to translate complex financial concepts into clear, engaging narratives that inspire confidence and drive customer satisfaction.

Responsibilities

• Develop and maintain comprehensive content strategies for card products, benefits, and rewards programs
• Design content experiences that clarify product features and guide customers through key journeys
• Collaborate with product managers, designers, and marketers to ensure consistent, compelling messaging across channels
• Conduct user research and content audits to identify opportunities for improvement and validate messaging effectiveness
• Create content frameworks, style guides, and documentation to support scalable, high-quality content delivery
• Iterate on content based on analytics, customer feedback, and evolving business goals

Qualifications

• Substantial professional experience in content design, UX writing, or related disciplines
• Strong portfolio demonstrating strategic content thinking and user-centered design
• Proficiency in translating complex, regulated financial products into accessible language
• Proven ability to collaborate effectively with cross-functional teams and stakeholders
• Experience with content management systems, research tools, and design software
• Excellent communication skills and attention to detail in written and verbal interactions

About the Company

JPMorgan Chase Bank, N.A. is a leading global financial services firm serving millions of customers in the U.S. and around the world. We're committed to delivering innovative products and exceptional customer experiences while maintaining the highest standards of integrity and responsibility.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.